Customer Service Representative

Robinson & Co (Singapore) Pte Ltd; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Hertz UAE is seeking a high-impact customer-experience professional who blends service excellence with commercial performance. This role thrives where every interaction can create value and shape outcomes in real time.

You will convert enquiries into bookings, advise on vehicles and upgrades, own the full customer journey, and resolve issues confidently as they arise in a fast-paced environment.

Qualifications

• Commercial instinct and upsell judgement.
• Confidence in live customer moments.
• Ability to stay fast and accurate under pressure.

Responsibilities

• Convert enquiries into bookings.
• Advise on vehicles, upgrades and protection with value.
• Own the full customer journey from welcome to return.
• Resolve issues in real time with confidence and care.

Skills

Commercial instinct

Upsell judgement

Live-customer moments confidence

Speed under pressure

Job description

THE ROLE

This is not a typical customer service role. At Hertz, this position exists at the intersection of customer experience and commercial performance. It is designed for individuals who understand that every customer interaction carries the potential to create value, not just complete a transaction. The role requires the ability to think, decide, and act in real time, shaping outcomes rather than simply following a process. It is demanding, fast-paced, and highly rewarding for those who thrive in environments where performance is defined by impact, not effort.

WHY HERTZ

Hertz offers a strong platform to develop and perform. As a global brand with a clear growth agenda in the UAE, the environment is designed to reward those who contribute meaningfully to results. There is a strong emphasis on accountability, ownership, and trust, supported by a team culture that values collaboration and performance. This is not just a job, it is an opportunity to operate in a high-performance environment where the impact of your work is visible and measurable.

KEY RESPONSIBILITIES

• Convert enquiries into confirmed, well-matched bookings
• Advise on vehicles, upgrades and protection with genuine value
• Own the full customer journey, from welcome to return
• Resolve issues in the moment with confidence and care

WHAT MAKES SOMEONE SUCCESSFUL

• Commercial instinct and upsell judgement
• Confidence in live customer moments
• Speed, ownership and consistency under pressure