Hybrid Enterprise Client Success Leader

Meltwater; Dubai; Hybrid; AED 360,000 - 520,000; Full time

Benefits offered by this job

Flexible paid time off

Creative Pension

Cycle-to-work scheme

Vitality Health Insurance

CalmApp subscription

Hybrid work style

Family leave program

Professional development

Job summary

Meltwater is seeking an Enterprise Client Success Executive in a hybrid role with Dubai-based focus. You will manage top client portfolios, drive retention and growth, and coordinate with Sales, Product and marketing to align strategies with client KPIs.

The ideal candidate brings 7–10+ years in client-facing roles, strong cross-functional collaboration, and experience in SaaS/PR/marketing contexts. Hybrid schedule with office presence required.

Qualifications

• Bachelor's degree preferred.
• 7–10+ years in Management Consulting, Customer Success, Account Management or client-facing roles.
• Experience managing complex, multi-divisional, multi-geographical client portfolios.
• Strong collaboration with Sales, Product, Marketing and Services teams.

Responsibilities

• Collaborate with internal teams to align account activities with customers' business cases and objectives.
• Execute plans with agreed timelines.
• Develop joint impact plans for top accounts to ensure ongoing value delivery.
• Inform customers about new features and releases to maximize value.
• Monitor adoption and usage trends and provide tailored recommendations.
• Identify renewal risks and work with teams to secure renewals.
• Spot opportunities for upsell and expansion with named Account Executives.
• Conduct regular business reviews to ensure transparency and alignment.
• Advocate for customers to drive improvements across product and service delivery.

Skills

Customer success

Account management

Cross-functional collaboration

Global portfolios

English proficiency

German

French

Education

Bachelor's degree

Job description

Meltwater is seeking an Enterprise Client Success Executive in a hybrid role with Dubai-based focus. You will manage top client portfolios, drive retention and growth, and coordinate with Sales, Product and marketing to align strategies with client KPIs.

The ideal candidate brings 7–10+ years in client-facing roles, strong cross-functional collaboration, and experience in SaaS/PR/marketing contexts. Hybrid schedule with office presence required.