Enterprise Client Success Executive

Meltwater; Dubai; On-site; AED 360,000 - 520,000; Full time

Benefits offered by this job

Flexible paid time off

Creative Pension

Cycle-to-work scheme

Vitality Health Insurance

CalmApp subscription

Hybrid work style

Family leave program

Professional development

Job summary

Meltwater is seeking an Enterprise Client Success Executive in a hybrid role with Dubai-based focus. You will manage top client portfolios, drive retention and growth, and coordinate with Sales, Product and marketing to align strategies with client KPIs.

The ideal candidate brings 7–10+ years in client-facing roles, strong cross-functional collaboration, and experience in SaaS/PR/marketing contexts. Hybrid schedule with office presence required.

Qualifications

• Bachelor's degree preferred.
• 7–10+ years in Management Consulting, Customer Success, Account Management or client-facing roles.
• Experience managing complex, multi-divisional, multi-geographical client portfolios.
• Strong collaboration with Sales, Product, Marketing and Services teams.

Responsibilities

• Collaborate with internal teams to align account activities with customers' business cases and objectives.
• Execute plans with agreed timelines.
• Develop joint impact plans for top accounts to ensure ongoing value delivery.
• Inform customers about new features and releases to maximize value.
• Monitor adoption and usage trends and provide tailored recommendations.
• Identify renewal risks and work with teams to secure renewals.
• Spot opportunities for upsell and expansion with named Account Executives.
• Conduct regular business reviews to ensure transparency and alignment.
• Advocate for customers to drive improvements across product and service delivery.

Skills

Customer success

Account management

Cross-functional collaboration

Global portfolios

English proficiency

German

French

Education

Bachelor's degree

Job description

SalesHybrid Remote , Dubai,United Arab Emirates

Join us as an Enterprise Client Success Executive, where you'll play a crucial role in driving value and fostering long-term partnerships with our esteemed clientele. As a CSE, you'll be at the forefront of the post‑sale lifecycle, dedicated to ensuring the success of our customers' investments, aligning with their business objectives, and facilitating organisational growth.

Your primary focus will be on nurturing relationships with key stakeholders, serving as a trusted advisor to our customers, and deeply understanding their unique business needs. By leveraging your expertise and insights, you'll guide our clients towards achieving their KPIs, driving retention, renewal, and growth across your portfolio.

At Meltwater, we believe in personal and professional growth, and as an Enterprise Client Success Executive, you'll have access to a supportive ecosystem that promotes mentorship, skill development, and inclusive leadership.

Join our team of experienced professionals and accomplished leaders as we embark on a journey of continued success and client satisfaction.

What You’ll Do:

• Collaborate closely with internal teams to align account activities with each customer's unique business case and strategic objectives.
• Execute meticulously on agreed‑upon plans, adhering to mutually agreed timelines with the customer.
• Develop and maintain comprehensive joint impact plans for your top accounts within your portfolio, ensuring ongoing alignment and value delivery.
• Proactively inform and guide customers on new features and releases to enhance their experience and maximise value.
• Monitor adoption and utilisation trends, offering tailored recommendations based on each customer's evolving business needs.
• Identify potential renewal risks and retention challenges, collaborating closely with internal and sales teams to secure successful renewals.
• Identify opportunities for upselling and expansion, enabling named Account Executives to drive growth effectively.
• Conduct regular, insightful customer business reviews to foster transparency, alignment, and mutual success.
• Act as the primary advocate for customers, channeling their feedback and insights to drive continuous improvement across all areas, including product development and service delivery.

What You’ll Bring:

• A Bachelor's degree or higher is preferred for this role.
• An extensive professional history spanning 7‑10+ years, showcasing a diverse array of experiences in roles such as Management Consulting, Customer Success, Account Management or other client‑facing positions.
• Demonstrated proficiency in effectively managing complex, multi‑divisional, and multi‑geographical client portfolios.
• A talent for seamless collaboration with cross‑functional teams, including Sales, Product, Marketing and Services, driving collective success.
• Thrives in fast‑paced environments, exhibiting agility in multitasking and embracing diverse responsibilities.
• Exhibits industry‑specific expertise in areas such as media monitoring, SaaS, PR or Marketing.
• Bonus points for previous experience in Project Management, enriching your profile.
• Excellent written and verbal communication skills in English are required, proficiency in German and French is a strong plus.
• Openness to embrace our hybrid work schedule, requiring presence in the office one day per month.
• The ability to legally work in the country of hire is required for this position.

What We Offer:

• Enjoy flexible paid time off for enhanced work‑life balance
• Secure your future with a Creative Pension
• Take advantage of our cycle‑to‑work scheme promoting eco‑friendly commuting options
• Elevate your health and wellness through Simply Health, an integral part of our benefits package offering diverse options for a holistic well‑being journey
• Prioritise well‑being after tenure with comprehensive Vitality Health Insurance, a reward for commitment and a safeguard for long‑term health needs.
• Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
• Energetic work environment with a hybrid work style, providing the balance you need
• Benefit from our family leave program, which grows with your tenure at Meltwater.
• Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Where You'll Work

20 Farringdon Street, London, EC4A 4AB

Our Story

At Meltwater, we believe that when you have the right people in the right environment, great things happen.

Our best‑in‑class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can’t do that without our global team of developers, innovators, problem‑solvers and high‑performers who embrace challenges and find new solutions for our customers.

Our award‑winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way.

We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold and build best‑in‑class solutions for our customers.

We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career.

We are Meltwater. Inspired by innovation, powered by people

Equal Employment Opportunity Statement

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.

All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, colour, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness and inclusivity. We encourage applicants of all backgrounds, experiences and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

We may use AI to assist in aspects of our hiring process, such as reviewing candidate information, capturing interview notes and supporting interview activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently and in compliance with all applicable laws.