HVAC Service Operations Manager

GENESIS Executive Search; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

GENESIS Executive Search is seeking a Dubai-based HVAC service operations leader to oversee daily operations, scheduling, and service delivery. You will mentor technicians, manage budget, ensure safety, and build client relationships to drive profitability.

The role requires a Bachelor's in Mechanical Engineering and 5+ years in HVAC with management experience, with strong leadership and communication skills. This position is based on-site in Dubai and offers growth opportunities.

Qualifications

• Bachelor's degree in Mechanical Engineering (preferred).
• Minimum 5 years of experience in HVAC service operations, with at least 2 years in a management role.
• Strong knowledge of HVAC systems, repair and maintenance procedures.
• Proficiency in using service management software and tools.
• Excellent leadership, communication, and problem-solving skills.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Oversee daily operations of the HVAC service department.
• Schedule service work including maintenance, repairs, and emergency calls.
• Monitor service requests and prioritize tasks for timely service.
• Ensure compliance with standards, policies, and safety regulations.
• Supervise, mentor, and coach a team of HVAC technicians.
• Conduct performance reviews and set goals with the team.
• Handle escalated customer service issues and provide resolutions.
• Maintain high customer satisfaction through service excellence and timely communication.
• Develop relationships with key clients and stakeholders to retain business and enhance opportunities.
• Manage the service department's budget including tracking expenses, labor costs, and equipment maintenance.
• Maximize profitability by reducing downtime and optimizing resources.
• Assist in creating pricing strategies for service contracts, repairs, and installations.
• Ensure all service work meets quality standards and complies with regulations.
• Audit work to ensure quality and safety; manage inventory of parts and equipment.
• Coordinate with suppliers for timely delivery and price optimization.
• Ensure tools and vehicles are maintained and serviced regularly.

Skills

HVAC knowledge

Leadership

Customer service

Time management

Problem solving

Education

Bachelor's degree in Mechanical Engineering

Related field preferred

Tools

Service management software

Job description

Dubai, United Arab Emirates

Key Responsibilities:

• Oversee daily operations of the HVAC service department.


• Ensure proper scheduling of service work, including maintenance, repairs, andemergency calls.


• Monitor service requests and prioritize tasks to ensure timely and servicedelivery.


• Ensure compliance with industry standards, company policies, and safetyregulations.


• Supervise, mentor, and coach a team of HVAC service technicians.


• Conduct performance reviews, set individual and team goals, and provide feedbackfor continuous improvement.


• Handle escalated customer service issues and provide prompt resolutions.


• Maintain a high level of customer satisfaction by ensuring service excellence andtimely communication with clients.


• Develop strong relationships with key clients and stakeholders to retain businessand enhance service opportunities.


• Manage the service department's budget, including tracking expenses, labor costs,and equipment maintenance.


• Maximize profitability by improving effeciency, reducing downtime, and optimizingresource allocation.


• Assist in creating pricing strategies for service contracts, repairs, and installations.


• Ensure all service work meets quality standards and is compliant with localregulations and safety guidelines.


• Conduct regular audits of work performed by technicians to ensure adherence toquality and safety standards.


• Manage inventory of parts and equipment required for HVAC service operations.


• Coordinate with suppliers for timely delivery of materials and negotiate pricing tooptimize costs.


• Ensure that all tools, vehicles, and equipment are properly maintained and servicedregularly.

Qualifications:

• Bachelor's degree in Mechanical Engineering, or a related field (preferred).


• Minimum 5 years of experience in HVAC service operations, with at least 2 years in a management role.
  


• Strong knowledge of HVAC systems, repair, and maintenance procedures.


• Proficiency in using service management software and tools.
  


• Excellent leadership, communication, and problem-solving skills.
  


• Ability to manage multiple priorities and meet deadlines.


• Familiarity with relevant safety and compliance regulations.


• Valid driver's license.

Preferred Skills:

• Strong customer service orientation and ability to resolve client issues promptly.
  


• Budgeting and financial management experience in a service operations context.


• Familiarity with energy eMiciency and green building standards.