Human Resources Officer - School HR Operations

Gems Education UAE; Dubai; On-site; AED 134,000 - 223,000; Full time

Job summary

GEMS Education UAE is seeking an experienced Human Resources Officer to support recruitment, HR administration, and regulatory compliance within its Dubai schools. The role involves coordinating with the School Support Center HR team, school leadership, Government Relations, and other departments to ensure effective HR operations throughout the employee lifecycle.

The successful candidate will manage employee documentation, support teacher licensing requirements, maintain accurate HR records,

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• Minimum 5 years progressive HR experience.
• Experience in educational or international organizations is preferred.
• Strong knowledge of UAE Labour Law and KHDA regulations.
• Experience with HR administration, recruitment coordination, and employee relations.

Responsibilities

• Support recruitment of teaching and non-teaching staff in coordination with SSC HR team.
• Manage onboarding including contracts, induction, and pre-employment documents.
• Coordinate visas, travel, joining formalities with Government Relations.
• Maintain HR records in HRIS and prepare routine HR reporting.
• Coordinate teacher licensing with KHDA and MOE.
• Ensure compliance with UAE Labour Law, KHDA regulations, and HR policies.
• Assist with HR audits and compliance procedures.
• Handle employee relations inquiries and confidentiality with discretion.

Skills

HR Policies

Employee Relations

Recruitment Coordination

MS Office Suite

Education

Bachelor's degree in HR

Tools

HRIS (DAX)

MS Office

Job description

Job Snapshot

Human Resources Officer - School HR Operations

Role: Human Resources Officer

Location: Dubai, United Arab Emirates

Industry: Education

Function: Human Resources

Experience: Minimum 5 years of progressive HR experience

Job Type: Full Time

Work Arrangement: On-site

Position Overview

GEMS Education is seeking an experienced Human Resources professional to support recruitment, employee relations, HR administration, and regulatory compliance within its school environment in Dubai, United Arab Emirates. The role involves coordinating with the School Support Center (SSC) HR team, school leadership, Government Relations, and other departments to ensure effective HR operations throughout the employee lifecycle. The successful candidate will manage employee documentation, support teacher licensing requirements, maintain accurate HR records, and help ensure compliance with UAE Labour Law, KHDA regulations, and GEMS Group HR policies.

Recruitment and Onboarding

• Support the recruitment of teaching and non-teaching employees in coordination with the School Support Center HR team.
• Manage employee onboarding activities, including employment contracts, induction arrangements, and pre-employment documentation.
• Coordinate with Government Relations and relevant departments regarding employee visas, travel arrangements, and joining formalities.
• Ensure recruitment and onboarding documentation is completed in accordance with applicable HR procedures.

HR Operations and Administration

• Oversee day-to-day HR administrative activities and maintain accurate employee information within the HRIS (DAX) system.
• Manage employee records, employment documentation, statutory letters, and routine HR reporting.
• Administer HR policies and employee benefits in accordance with established organizational procedures.
• Prepare HR reports and provide documentation required for internal reviews and audits.
• Support ERP initiatives and additional HR projects as required.

Teacher Licensing and Regulatory Coordination

• Coordinate teacher licensing requirements with the Knowledge and Human Development Authority (KHDA) and the Ministry of Education (MOE).
• Liaise with Government Relations regarding teacher licensing documentation, appointment letters, and applicable stipends.
• Assist with regulatory processes to ensure required teacher documentation is maintained.

HR Compliance and Reporting

• Support compliance with UAE Labour Law, KHDA requirements, and GEMS Group HR policies.
• Work closely with the Public Relations Officer (PRO) and Government Relations teams on visa processing and legal documentation requirements.
• Maintain the accuracy and confidentiality of employee information and HR records.
• Prepare operational and compliance reports for management as required.
• Assist with HR audits and the implementation of relevant compliance procedures.

Employee Relations

• Serve as the initial point of contact for employee relations enquiries and workplace HR matters.
• Provide guidance to employees and school management on HR policies, employment procedures, and UAE Labour Law.
• Support employee relations investigations, counselling processes, and engagement initiatives.
• Handle sensitive employee matters with discretion, professionalism, and appropriate confidentiality.

Employee Separations and Exit Management

• Coordinate the complete employee separation process in accordance with applicable legal requirements and organizational policies.
• Manage exit-related documentation and administrative procedures.
• Conduct employee exit interviews and communicate relevant findings to school leadership.
• Support accurate recordkeeping and reporting throughout the separation process.

Qualifications and Experience

• Bachelor 's degree in Human Resources, Business Administration, or a related discipline.
• Minimum 5 years of progressive professional experience in human resources.
• Previous HR experience within an educational institution or international organization is preferred.
• In-depth knowledge of UAE Labour Law and KHDA regulations.
• Experience managing HR administration, employee documentation, recruitment coordination, and employee relations.
• Proficiency in HR information systems and Microsoft Office Suite.

Required Skills and Competencies

• Strong interpersonal and communication skills when working with employees, management, and external stakeholders.
• Excellent organizational abilities and attention to detail.
• Ability to manage multiple HR responsibilities and maintain accurate employee records.
• Sound understanding of HR policies, regulatory procedures, and workplace compliance requirements.
• Professional judgement and discretion when handling confidential employee information.
• High standards of integrity, accountability, and professionalism.
• Ability to coordinate effectively with school leadership, HR colleagues, and Government Relations teams.

Safeguarding and Child Protection

GEMS Education is committed to safeguarding and promoting the welfare of children and young people. The organization works to provide safe, supportive, and inclusive learning environments where students can thrive. All employees, volunteers, and partners are expected to share this commitment. As part of its safer recruitment practices, successful applicants must complete comprehensive pre-employment checks. These include verification of identity, academic qualifications, employment history, professional references, and criminal records from relevant countries of residence and employment. Additional checks may include enhanced disclosures, prohibition and barring checks, and overseas police clearances where applicable, in accordance with local and international safeguarding requirements. GEMS Education expects all employees to maintain high standards of professional conduct and demonstrate a clear commitment to child protection.