HR Operations Administrator at Richemont

Richemont; Dubai; On-site; AED 89,000 - 123,000; Full time

Job summary

Richemont in Dubai is seeking an HR Operations Administrator on a fixed-term contract to join our regional People Operations team. You will manage transactional HR administration across the employee lifecycle, maintain accurate records, and ensure timely service delivery with a focus on data integrity and customer service.

As Tier 1 HR support, you will triage queries, process requests (salary letters, verifications, reimbursements), run basic reports, and collaborate with the People Operations

Qualifications

• Excellent written and verbal communication with a customer-service mindset.
• Proficiency in MS Excel and HRIS experience (SAP/Workday a plus).
• Strong organizational skills and ability to multitask.
• Exceptional attention to detail in data administration.
• Commitment to continuous learning and development.

Responsibilities

• Act as Tier 1 HR support, triaging and resolving daily HR queries.
• Process employee requests such as salary letters, verifications, reimbursements.
• Provide basic HR data reports and system extracts for the team.
• Collaborate with the People Operations Manager to improve services.
• Monitor daily HCM tasks and ensure accurate data entry.
• Verify automated entries for payroll inputs and data quality checks.

Skills

Customer service mindset

Excel proficiency

HCM/HRIS experience

Organizational skills

Attention to detail

Continuous learning

Tools

SAP

Workday

HCM systems

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

About the Role:

We are looking for an HR Operations Administrator (FIXED TERM CONTRACT) to join our regional People Operations team in Dubai. In this role, you will be the heartbeat of our transactional HR services, ensuring our regional employee lifecycle administration is delivered with absolute precision and care. As the HR Operations Administrator, you will be responsible for delivering accurate, timely, and efficient transactional HR administration across the entire employee lifecycle. You will maintain immaculate digital employee records, process essential HR transactions within agreed service levels, and act as a primary point of contact for our colleagues - ensuring they receive outstanding customer service every single day.

Key Responsibilities:

• Act as our Tier 1 HR Support Agent - monitoring, triaging, and resolving daily HR queries, and escalating complex inquiries to Tier 2 support when needed.
• Manage and process employee requests such as salary letters, bank verifications, and policy-compliant reimbursements.
• Provide basic HR data reports and system extracts (such as distribution lists and exit reports) to authorized team members.
• Partner with the People Operations Manager to share feedback on query trends, helping us identify root causes and continuously improve our services.
• Monitor and manage daily HCM tasks, ensuring all data is entered accurately and integrates smoothly with downstream systems.
• Handle manual data entry and verify automated entries (such as overtime, commissions, and variable payroll inputs) to support our monthly payroll validation process.
• Run regular data quality checks to ensure all digital employee records are compliant, accurate, and completely up to date.

Skills & Qualifications:

• Excellent written and verbal communication skills, with a strong customer-service mindset.
• Proficiency in standard office software (especially MS Excel) and experience working with HR Information Systems (HCM/SAP/Workday experience is a strong plus).
• Exceptional organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• Outstanding attention to detail - you take pride in high-quality, error-free data administration.
• A commitment to continuous learning and professional development.

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