HR Operations Administrator

Richemont Iberia SL; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

Richemont Iberia SL is seeking an HR Operations Administrator (Fixed Term Contract) in Dubai to serve as the heartbeat of transactional HR services. You will maintain accurate employee records, process key HR transactions, and provide excellent service to colleagues across the region.

You will handle Tier 1 HR support, payroll-related data, and collaborate with the People Operations Manager to drive continuous improvement in service delivery.

Qualifications

• Experience using HR information systems (HCM, SAP, or Workday).
• Strong written and verbal communication with a customer-service mindset.
• Excellent organizational skills with the ability to multitask in a fast-paced environment.
• High attention to detail and accuracy in data administration.
• Willingness to learn and develop professionally.

Responsibilities

• Act as Tier 1 HR Support—triage and resolve daily HR queries.
• Process salary letters, bank verifications, and reimbursements.
• Provide basic HR data reports and system extracts.
• Collaborate with People Operations Manager to identify trends and improve services.
• Monitor daily HCM tasks and ensure data integrates with downstream systems.
• Verify manual entries and support monthly payroll validation.
• Perform regular data quality checks on employee records.

Skills

Communication

Customer service

MS Excel

HRIS experience

Organizational skills

Attention to detail

Multitasking

Learning and development

Tools

SAP

Workday

Job description

About the Role:

We are looking for an HR Operations Administrator (FIXED TERM CONTRACT) to join our regional People Operations team in Dubai. In this role, you will be the heartbeat of our transactional HR services, ensuring our regional employee lifecycle administration is delivered with absolute precision and care.

As the HR Operations Administrator, you will be responsible for delivering accurate, timely, and efficient transactional HR administration across the entire employee lifecycle. You will maintain immaculate digital employee records, process essential HR transactions within agreed service levels, and act as a primary point of contact for our colleagues—ensuring they receive outstanding customer service every single day.

Key Responsibilities:

• Act as our Tier 1 HR Support Agent—monitoring, triaging, and resolving daily HR queries, and escalating complex inquiries to Tier 2 support when needed.
• Manage and process employee requests such as salary letters, bank verifications, and policy-compliant reimbursements.
• Provide basic HR data reports and system extracts (such as distribution lists and exit reports) to authorized team members.
• Partner with the People Operations Manager to share feedback on query trends, helping us identify root causes and continuously improve our services.
• Monitor and manage daily HCM tasks, ensuring all data is entered accurately and integrates smoothly with downstream systems.
• Handle manual data entry and verify automated entries (such as overtime, commissions, and variable payroll inputs) to support our monthly payroll validation process.
• Run regular data quality checks to ensure all digital employee records are compliant, accurate, and completely up to date.

Skills & Qualifications:

• Excellent written and verbal communication skills, with a strong customer-service mindset.
• Proficiency in standard office software (especially MS Excel) and experience working with HR Information Systems (HCM/SAP/Workday experience is a strong plus).
• Exceptional organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• Outstanding attention to detail—you take pride in high-quality, error-free data administration.
• A commitment to continuous learning and professional development.