HR Coordinator - Contingent Workforce Planning

Emirates Flight Catering; Dubai; On-site; AED 134,000 - 201,000; Full time

Benefits offered by this job

Competitive salary and benefits

Two duty meals provided at EKFC

Health and wellness coverage

Paid time off and public holidays

Performance-based bonus and salaryレビュー

Job summary

Emirates Flight Catering (EKFC) is seeking a dedicated Contingent Workforce Manager to build and manage a skilled pool of contingent workers, coordinate ramp‑ups and ramp‑downs with cost controls, and oversee onboarding, training, and compliance activities. You will ensure proper documentation and the right‑to‑work status, while working with HR to convert top performers to full‑time roles.

Role requires a Bachelor’s degree in HR or related field, 5+ years in recruitment or contingent workforce

Qualifications

• Bachelor’s degree in human resources, business administration, or related field (required).
• Strong experience with high-volume recruitment and contingent workforce management.
• Knowledge of laws and regulations governing contingent workforce management.

Responsibilities

• Build and manage a pool of qualified contingent workers aligned with company needs.
• Monitor department staffing and coordinate ramp‑up/down of contingent labor to optimize costs.
• Facilitate onboarding and training for contingent workers and ensure right-to-work documents.
• Maintain accurate vendor management system records for compliance and data.
• Support conversion of contingent workers to full‑time employees when suitable.
• Monitor vendor performance and compliance with SLAs and contracts.
• Manage work order requests with talent acquisition for timely processing.
• Address misconduct or underperformance concerns with stakeholders.
• Coordinate PPE and uniforms for contingent workers per safety rules.
• Serve as a point of contact for contingent workers and resolve grievances.

Skills

Organizational skills

Time management

Interpersonal communication

Detail orientation

Analytical skills

Independent working

Accountability

Prioritization

Knowledge of contingent workforce laws

Education

Bachelor’s degree in HR or related field

Tools

Power BI

Smart app

Advanced Excel

Job description

• Build and manage a pool of qualified contingent workers who align with our company's requirements to meet business needs and ensure an ongoing supply of qualified individuals.
• Monitor the staffing needs of various departments and coordinate the ramp‑up and ramp‑down of contingent labor to align with demand, while keeping costs optimized.
• Facilitate assessments, onboarding, and training processes for newly hired contingent workers and ensure that they have the right‑to‑work documents, receive the necessary information, and training to integrate into their assigned roles.
• Ensure accurate entries in the vendor management system for compliance by maintaining up‑to‑date records of all contingent worker data, including staff details, allocation, contracted hours, rates, and other relevant information.
• Support conversion of contingent workers to full‑time employees, as appropriate, through working with business heads to identify contingent workers who demonstrate exceptional performance and potential for long‑term employment and coordinate with relevant HR stakeholders for their deployment to the company.
• Monitor vendor performance and ensuring their adherence to contractual agreements and service level expectations. This includes conducting regular staff compliance review and addressing any issues or concerns that arise.
• Manage work order requests for processing and approval and work closely with talent acquisition and business head to ensure timely processing, approval, and proper allocation of resources.
• Manage any issues or concerns related to misconduct or underperformance among contingent workers. This includes conducting investigations, providing appropriate disciplinary actions or support, and working towards resolution in collaboration with relevant stakeholders.
• Coordinate provision of PPE and uniforms to contingent workers, as required by ensuring that contingent workers have access to the necessary personal protective equipment (PPE) and uniforms, in accordance with safety and dress code requirements. This involves coordinating with the uniform teams and vendors.
• Serve as a point of contact for contingent workers to voice their grievances or concerns. Involve actively listening to their feedback, investigating issues, and working towards effective resolution in a fair and timely manner, fostering a positive work environment for all.

Responsibilities

• Build and manage a pool of qualified contingent workers who align with our company's requirements to meet business needs and ensure an ongoing supply of qualified individuals.
• Monitor the staffing needs of various departments and coordinate the ramp‑up and ramp‑down of contingent labor to align with demand, while keeping costs optimized.
• Facilitate assessments, onboarding, and training processes for newly hired contingent workers and ensure that they have the right‑to‑work documents, receive the necessary information, and training to integrate into their assigned roles.
• Ensure accurate entries in the vendor management system for compliance by maintaining up‑to‑date records of all contingent worker data, including staff details, allocation, contracted hours, rates, and other relevant information.
• Support conversion of contingent workers to full‑time employees, as appropriate, through working with business heads to identify contingent workers who demonstrate exceptional performance and potential for long‑term employment and coordinate with relevant HR stakeholders for their deployment to the company.
• Monitor vendor performance and ensuring their adherence to contractual agreements and service level expectations. This includes conducting regular staff compliance review and addressing any issues or concerns that arise.
• Manage work order requests for processing and approval and work closely with talent acquisition and business head to ensure timely processing, approval, and proper allocation of resources.
• Manage any issues or concerns related to misconduct or underperformance among contingent workers. This includes conducting investigations, providing appropriate disciplinary actions or support, and working towards resolution in collaboration with relevant stakeholders.
• Coordinate provision of PPE and uniforms to contingent workers, as required by ensuring that contingent workers have access to the necessary personal protective equipment (PPE) and uniforms, in accordance with safety and dress code requirements. This involves coordinating with the uniform teams and vendors.
• Serve as a point of contact for contingent workers to voice their grievances or concerns. Involve actively listening to their feedback, investigating issues, and working towards effective resolution in a fair and timely manner, fostering a positive work environment for all.

Qualifications

Education Qualification:

Bachelor’s degree in human resources, Business Administration, or related field (must have)

Power BI, Smart app, Advanced Excel learning (preferred)

Work Experience

Minimum year of experience: 5 years.

Area of Experience: Previous recruiting and/or HR experience, especially in high volume role

Skills

• Strong organizational and time‑management skills.
• Excellent interpersonal and communication skills.
• Detail‑oriented with strong analytical skills.
• Ability to work independently and as part of a team.
• Strong sense of accountability and ownership.
• Ability to prioritize and manage multiple tasks and deadlines.
• Knowledge of relevant laws and regulations governing contingent workforce management.

About Us

EKFC ( https://www.emiratesflightcatering.com/about-us/):

Build Your Future With Us

At Emirates Flight Catering (EKFC), our people are at the heart of everything we do. As one of the world’s largest catering and hospitality services providers, we deliver excellence at scale—supporting airlines, hospitality brands, and global events every day. Our success is driven by the passion, professionalism, and commitment of our teams.

Why Work With Us

At EKFC, your role matters. Whether you work in operations, engineering, corporate services, or support functions, you contribute to delivering safe, reliable, and high‑quality services every single day.

You’ll Be Part Of

• A globally recognised organisation within the Emirates Group ecosystem
• A diverse, multicultural workforce united by shared standards and values
• A fast‑paced, operational environment where responsibility and professionalism matter
• A workplace that values integrity, accountability, and continuous improvement

What You Can Expect

• Collaborative and approachable leadership
• A diverse, multicultural team
• Open communication and transparency

Rewards & Benefits

We offer a competitive benefits package designed to support your well‑being:

• Competitive salary and benefits
• Two duty meals provided at EKFC
• Health and wellness coverage
• Paid time off and public holidays
• Performance‑based annual bonus and salary review opportunities, subject to eligibility and company policy
• Recognition for achievements and commitment, including monetary NAJM Awards (Appreciation, Bronze, Silver & Gold levels)
• Learning and development support
• Team events and engagement activities

(Benefits may vary by role and location.)

Our Recruitment Journey

Our recruitment process is designed to be transparent and respectful:

• Application review
• Initial interview or assessment
• Technical Interview & Case Study presentation
• Background Check
• Employment Contract

We aim to keep candidates informed every step of the way.

(The recruitment and interview process may vary depending on the role.)