Senior Manager IT Enterprise Delivery

Emirates Flight Catering; Dubai; On-site; AED 300,000 - 540,000; Full time

Benefits offered by this job

Two duty meals provided

Health and wellness coverage

Paid time off

Bonus opportunities

Learning and development support

Job summary

Emirates Flight Catering seeks an experienced leader to own and evolve the Enterprise Delivery Practice within a dynamic, global hospitality and aviation context. You will govern delivery standards, lead major IT portfolios, and drive transformation initiatives in collaboration with senior business and IT stakeholders.

You will oversee budgets, vendor relationships, and multi-disciplinary teams, ensuring benefits realization and alignment with strategic objectives in a fast-paced environment.

Qualifications

• Bachelor’s degree in Computer Science, IT, Business, or related field.
• Master’s degree is advantageous.
• PMP or PRINCE2 Practitioner certification is required.
• Agile certification such as CSM, SAFe, or equivalent preferred.
• MSP or equivalent Programme Management certification is an advantage.

Responsibilities

• Lead and evolve the Enterprise Delivery Practice with governance, standards, and controls.
• Oversee end-to-end IT project portfolio and provide executive visibility on health, risks, budgets, and benefits.
• Chair governance forums, steering committees, and project review boards for alignment with strategy.
• Drive portfolio planning, forecasting, and budget oversight while optimizing resources and vendor spend.
• Manage large-scale vendor-led initiatives and ensure delivery against contracts, SLAs, and quality.
• Lead RFP processes, vendor evaluations, and SOW negotiations for optimal outcomes.
• Partner with senior stakeholders to align roadmaps with digital transformation goals.
• Govern enterprise-wide delivery risk management and ensure regulatory compliance.
• Build a high-performing delivery organization via workforce planning and capability development.
• Drive continuous improvement across delivery methodologies and tools.

Skills

Agile frameworks

SAFe

Scrum/Kanban

PMO/portfolio mgmt

Executive stakeholder mgmt

Governance & risk mgmt

Education

Bachelor’s in CS/IT/Business

Master’s degree

PMP/PRINCE2

MSP or similar

Agile certifications (CSM/SAFe)

Tools

Jira

Azure DevOps

MS Project

Confluence

Job description

Responsibilities

• Lead and evolve the Enterprise Delivery Practice, establishing governance, standards, frameworks, and controls to ensure consistent and successful project delivery across the organization.
• Oversee the end-to-end IT project portfolio, providing executive-level visibility of project health, risks, dependencies, budgets, and benefits realization.
• Chair governance forums, steering committees, and project review boards to ensure alignment with strategic objectives and delivery commitments.
• Drive portfolio planning, forecasting, and budget oversight while optimizing resource utilisation and vendor spend.
• Manage large-scale vendor-led initiatives, ensuring delivery against contractual obligations, SLAs, quality standards, and business expectations.
• Lead RFP processes, vendor evaluations, contract reviews, and Statements of Work (SOW) negotiations to secure optimal delivery outcomes.
• Partner with senior business and IT stakeholders to align delivery roadmaps with organisational priorities and digital transformation goals.
• Govern enterprise-wide delivery risk management, ensuring compliance with audit, regulatory, and corporate governance requirements.
• Build a high-performing delivery organisation through workforce planning, capability development, and effective resource allocation.
• Drive continuous improvement across delivery methodologies, tools, templates, lessons learned, and communities of practice.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Business, or a related discipline.
• Master's degree is advantageous.
• PMP or PRINCE2 Practitioner certification is required.
• Agile certification such as CSM, SAFe, or equivalent preferred.
• MSP or equivalent Programme Management certification is an advantage.

Experience

• 8+ years of experience delivering complex IT projects and programmes across Agile, Waterfall, and Hybrid environments.
• 5+ years leading multidisciplinary technology delivery teams.
• Proven experience managing enterprise portfolios and large-scale transformation initiatives.
• Strong track record in vendor governance, third-party management, and commercial negotiations.
• Experience managing RFPs, vendor selection processes, and contractual engagements.
• Demonstrated budget ownership and financial management expertise.

Key Skills

• Deep expertise in Agile, Scrum, Kanban, SAFe, PMI, PRINCE2, and Hybrid delivery frameworks.
• Strong understanding of portfolio and programme management practices.
• Proficiency with Jira, Azure DevOps, MS Project, Confluence, and related delivery tools.
• Excellent executive stakeholder management and communication skills.
• Strong commercial acumen with experience reviewing contracts, SOWs, and SLAs.
• Exceptional leadership, planning, governance, and risk management capabilities.
• Ability to lead through influence and drive alignment across complex stakeholder groups.

About Us

EKFC ( https://www.emiratesflightcatering.com/about-us/):

Build Your Future With Us

At Emirates Flight Catering (EKFC), our people are at the heart of everything we do. As one of the world's largest catering and hospitality services providers, we deliver excellence at scale-supporting airlines, hospitality brands, and global events every day. Our success is driven by the passion, professionalism, and commitment of our teams.

Why Work With Us

At EKFC, your role matters. Whether you work in operations, engineering, corporate services, or support functions, you contribute to delivering safe, reliable, and high-quality services every single day.

You’ll Be Part Of

• A globally recognised organisation within the Emirates Group ecosystem
• A diverse, multicultural workforce united by shared standards and values
• A fast-paced, operational environment where responsibility and professionalism matter
• A workplace that values integrity, accountability, and continuous improvement

Life at EKFC

What You Can Expect

• Collaborative and approachable leadership
• A diverse, multicultural team
• Open communication and transparency

Rewards & Benefits

• Competitive salary and benefits
• Two duty meals provided at EKFC
• Health and wellness coverage
• Paid time off and public holidays
• Performance-based annual bonus and salary review opportunities, subject to eligibility and company policy
• Recognition for achievements and commitment, including monetary NAJM Awards (Appreciation, Bronze, Silver & Gold levels)
• Learning and development support
• Team events and engagement activities

(Benefits may vary by role and location.)

Our Recruitment Journey

• Application review
• Initial interview or assessment
• Technical Interview & Case Study presentation
• Background Check
• Employment Contract

We aim to keep candidates informed every step of the way.

(The recruitment and interview process may vary depending on the role.)