HR Business Partner, FC PXT

Q Express Documents Transport LLC - Dubai South Branch; Dubai; On-site; AED 90,000 - 120,000; Full time

Job summary

The Q Express Documents Transport LLC - Dubai South Branch is seeking an HR Business Partner for its UAE Fulfillment Center. This role delivers HR generalist support, focusing on enhancing employee experience across operations. You'll monitor performance metrics, manage grievances, and mentor HR team members.

Ideal candidates will have 5+ years of HR experience in a fast-paced, customer-driven environment, and must bring expertise in data analytics and HR processes. This position requires a strong focus on both tactical execution and strategic thinking to drive results.

Qualifications

• 5+ years of HR experience in a fast-paced environment.
• Experience managing contingent workforce and employees.
• Expertise in employee relations and HR processes.

Responsibilities

• Partner with site leadership on HR initiatives.
• Use data analytics to drive employee experience improvements.
• Coach leaders on effective management practices.
• Drive adoption of HR technology and solutions.

Skills

HR work experience

Data analytics

Employee engagement

People management practices

HR technology solutions

Tools

MS Office tools

HR Information Systems

Job description

In pursuit of being Earth's Best Employer, our global Human Resources teams, known as People eXperience and Technology (PXT), drive business success by fostering a safe, inclusive, and innovative culture. The HR Business Partner for a UAE Fulfillment Center provides HR generalist support to site operations leaders and a large population of employees—primarily a contractual workforce—while solving complex problems and influencing outcomes across teams.

In this role, you will partner with site leadership to deliver HR initiatives focused on driving and supporting operational performance. You will own projects that enhance the employee experience across multiple shifts while mentoring entry-level HR team members and participating in recruitment activities. Your responsibilities include monitoring site-level PXT metrics, managing employee grievances, adopting and scaling new tech tools, and raising the bar on associate experience through listening channels, engagement programs, and AI-driven solutions. You will invent and simplify HR processes to eliminate inefficiencies and create scalable solutions for a predominantly contractual workforce. Success requires leveraging data-driven insights, making sound trade-offs between time, quality, and resources, and communicating clearly across all levels.

You will balance tactical execution with strategic thinking to drive site-level organizational success and deliver results that impact both people and business outcomes. Your ability to manage difficult problems, mitigate risks, deal with ambiguity, write clear documentation, and present to senior leaders will be essential in the fast-paced operations environment.

You will be expected to work onsite at an Amazon Fulfillment Center in the UAE.

Key Job Responsibilities

• Improve site effectiveness by identifying systemic patterns, addressing root causes, and making high-judgment decisions that align with policy intent. Establish mechanisms that ensure consistent, fair application of policies while maintaining compliance with evolving regulations.
• Use data analytics to identify trends, predict challenges, and implement proactive solutions. Turn insights into initiatives that drive measurable improvements in employee experience and business performance.
• Execute employee engagement strategies and recognition programs. Maintain meaningful floor presence to gather insights, identify early signs of disengagement, and partner with leaders to drive improvements.
• Coach business leaders on effective people management practices, including performance feedback, team development, and complex employee relations matters.
• Partner with leaders to ensure equitable talent practices across selection, development, and advancement decisions. Champion initiatives that create an inclusive environment where all employees can thrive.
• Drive adoption of HR technology solutions, AI tools, and self-service platforms while maintaining high-touch service delivery in critical moments. Identify opportunities to enhance user experience and process efficiency.

Qualifications and Experience

• 5+ years of HR work within an international, fast-paced, and customer-driven environment.
• Experience in dealing with contingent workforce.
• Experience with MS Office tools and HR Information Systems.
• Experience in human resources with companies supporting 250–500 or more associates.
• Experience managing and leading employees.
• Experience in operational logistics/supply chain, manufacturing, transportation, general management, or an engineering role.
• Experience with HR processes and systems.
• Experience leading cross-functional teams to establish strong partnerships with demonstrable results.
• Experience in employee relations, labor relations, or labor/employment law.
• Experience mentoring, coaching, and influencing colleagues, collaborators, and stakeholders.
• Experience hiring candidates, mentoring and developing employees in their careers.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.