Housing Officer

TALENTMATE; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

SLS Dubai Hotel and Residences in Downtown Dubai is seeking a Housing Coordinator to manage staff accommodation, balancing needs, preferences and availability with compliance.

You will coordinate with Housekeeping, Engineering, Security and Building Management to maintain safe, well-maintained housing and handle inquiries.

This permanent, full-time role requires strong records management, budgeting awareness and a service-focused approach for colleagues.

Qualifications

• Understanding local housing laws and standards.
• Experience managing accommodation and related maintenance.
• Ability to allocate housing to employees.

Responsibilities

• Assign accommodation to employees based on needs and availability.
• Maintain safe, compliant, and well-maintained housing areas.
• Support employees with housing-related concerns.
• Serve as primary contact for housing inquiries.
• Manage utilities invoices and housing-related costs.
• Ensure compliance with Housing Rules and Overnight Stay Policy.
• Record-keeping for allocations, tenant information, and maintenance.
• Coordinate with Housekeeping, Engineering, Security, and Building Management.
• Oversee transport to and from hotel for colleagues.
• Assist during emergencies and advise nearest clinics.
• Ensure fire exits, alarms, and safety equipment are maintained.

Skills

Housing management

Employee relations

Budgeting & cost control

Communication

Facilities coordination

Regulatory compliance

Record keeping

Multitasking

Tools

Property management software

Job description

SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.

Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.

A wondrous and striking landmark in Downtown District, designed by the award- winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.

Job Description

• Assigning suitable accommodation to employees based on their needs, preferences, and availability.
• Ensuring that all areas of the property is well-maintained, safe, and compliant with relevant local regulations and standards. This may involve conducting regular inspections, arranging repairs and maintenance, and addressing any issues related to cleanliness or safety.
• Providing support and assistance to employees with any housing-related concerns or problems.
• Serving as the primary point of contact for employees regarding housing matters, answering inquiries, and providing information about available resources and services.
• Managing utilities invoices and other costs allocated for accommodation-related expenses.
• Implementing the Housing Rules & Regulations, Overnight Stay Policy, Pets Policy and ensuring compliance with relevant laws and regulations.
• Building positive relationships with employees and local communities, organizing events or activities to promote social interaction and community cohesion.
• Maintaining accurate records and databases related to housing allocations, tenant information, and property maintenance activities.
• Working closely with the Housekeeping Attendant to create the Welcome/Arrival and Departure experience for employees as per SLS standards.
• Fostering a business relationship with key stakeholders such as Housekeeping, Engineering, Security, and Building Management.
• Overlooking the colleague bus transportation services from Accommodation to Hotel and vice versa.
• Assisting employees with emergency medical conditions in the Accommodation by advising the nearest Clinic to visit.
• Ensure fire exits and escape routes are kept clear and unobstructed.
• Ensure fire alarm systems are regularly maintained and tested.
• Ensure fire safety training/fire drills are regularly conducted for all colleagues.
• Ensure fire extinguishers, fire hoses, and other safety equipment are easily accessible and unobstructed
• Ensure fire safety signage is clearly visible and followed by everyone on the premises.
• Ensure fire doors are never blocked and remain functional.
• Ensure regular inspections of fire safety equipment are carried out and all systems are fully operational.
• Ensure that no storage is done in the building's parking area or any other unauthorized location.

Qualifications

• Understanding local housing laws, regulations, and standards is essential for ensuring that the accommodation provided to employees meets legal requirements.
• Proficiency in managing accommodation facilities, including maintenance, repairs, and cleanliness, to ensure a comfortable living environment for employees.
• Skill in allocating and assigning appropriate accommodation to employees.
• Ability to maintain an inventory of available accommodation units, monitor occupancy levels, and plan for any necessary expansions or renovations.
• Effective communication skills are vital for liaising with hotel management, employees, and external stakeholders regarding accommodation-related matters.
• Capability to handle conflicts or disputes related to accommodation allocation or living conditions among employees diplomatically and efficiently.
• Knowledge of budgeting principles and the ability to manage accommodation-related expenses within allocated budgets.
• Capacity to identify and address issues related to accommodation promptly, whether they involve facilities management, safety concerns, or employee complaints.
• Understanding the importance of providing excellent service to employees by addressing their accommodation needs promptly and courteously.
• Being meticulous in ensuring that accommodation units are well-maintained, furnished appropriately, and equipped with necessary amenities.
• Ability to manage multiple tasks simultaneously, prioritize workload effectively, and maintain accurate records related to accommodation assignments and maintenance.
• Awareness of cultural differences among employees and the ability to accommodate diverse needs and preferences in accommodation arrangements.
• Collaboration with other departments such as facilities management, and finance to ensure seamless coordination in providing accommodation services to staff.
• Understanding the importance of maintaining confidentiality regarding employee personal information and accommodation arrangements.
• Familiarity with relevant software or systems for managing accommodation bookings, tracking maintenance requests, and generating reports.
• Maintain positive and productive working relationships with other employees and departments.
• Ability to work independently and to partner with others to promote an environment of teamwork.
• Job-Category: Talent & Culture
• Job Type: Permanent
• Job Schedule: Full-Time

Job Details

• Role Level: Associate
• Work Type: Full-Time
• Country: United Arab Emirates
• City: Dubai
• Company Website: https://www.group.accor.com
• Job Function: Others
• Company Industry/
• Sector: Hospitality