Housing Officer

Ennismore; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

SLS Dubai Hotel and Residences, part of Ennismore under the Accor group, seeks a Housing Coordinator to manage employee accommodations. You will allocate housing, ensure safety and regulatory compliance, and liaise with departments to resolve housing-related matters.

Candidate will handle budgeting for accommodation costs, maintain records, and support employees with housing needs in a fast-paced hospitality environment in Dubai.

Qualifications

• Understanding local housing laws and standards.
• Experience managing accommodation facilities, including maintenance and cleanliness.
• Ability to allocate and inventory housing units and monitor occupancy.
• Strong communication with hotel management, employees and stakeholders.
• Budgeting principles for accommodation-related expenses.

Responsibilities

• Assign suitable accommodation to employees based on needs and availability.
• Ensure housing areas are maintained, safe, compliant and inspected regularly.
• Provide support to employees with housing-related concerns or problems.
• Serve as the primary contact for housing inquiries and resources.
• Manage utilities invoices and other accommodation-related costs.
• Implement and enforce Housing Rules, Overnight Stay and Pets policies.
• Build relationships with stakeholders including Housekeeping, Engineering, Security.
• Coordinate colleague bus transport between accommodation and hotel as needed.

Skills

Housing management

Regulatory compliance

Budgeting

Vendor coordination

Customer service

Job description

Job Location: Dubai, United Arab Emirates

Work Mode: On-site

Job Description / Role:

SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella. Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.

Key Responsibilities:

• Assigning suitable accommodation to employees based on their needs, preferences, and availability.
• Ensuring that all areas of the property is well-maintained, safe, and compliant with relevant local regulations and standards. This may involve conducting regular inspections, arranging repairs and maintenance, and addressing any issues related to cleanliness or safety.
• Providing support and assistance to employees with any housing-related concerns or problems.
• Serving as the primary point of contact for employees regarding housing matters, answering inquiries, and providing information about available resources and services.
• Managing utilities invoices and other costs allocated for accommodation-related expenses.
• Implementing the Housing Rules & Regulations, Overnight Stay Policy, Pets Policy and ensuring compliance with relevant laws and regulations.
• Building positive relationships with employees and local communities, organizing events or activities to promote social interaction and community cohesion.
• Maintaining accurate records and databases related to housing allocations, tenant information, and property maintenance activities.
• Working closely with the Housekeeping Attendant to create the Welcome/Arrival and Departure experience for employees as per SLS standards.
• Fostering a business relationship with key stakeholders such as Housekeeping, Engineering, Security, and Building Management.
• Overlooking the colleague bus transportation services from Accommodation to Hotel and vice versa.
• Assisting employees with emergency medical conditions in the Accommodation by advising the nearest Clinic to visit.
• Ensure fire exits and escape routes are kept clear and unobstructed.
• Ensure fire alarm systems are regularly maintained and tested.
• Ensure fire safety training/fire drills are regularly conducted for all colleagues.
• Ensure fire extinguishers, fire hoses, and other safety equipment are easily accessible and unobstructed.
• Ensure fire safety signage is clearly visible and followed by everyone on the premises.
• Ensure fire doors are never blocked and remain functional.
• Ensure regular inspections of fire safety equipment are carried out and all systems are fully operational.
• Ensure that no storage is done in the building’s parking area or any other unauthorized location.

Skills Required:

• Understanding local housing laws, regulations, and standards.
• Proficiency in managing accommodation facilities, including maintenance, repairs, and cleanliness.
• Skill in allocating and assigning appropriate accommodation to employees.
• Ability to maintain an inventory of available accommodation units, monitor occupancy levels, and plan for any necessary expansions or renovations.
• Effective communication skills for liaising with hotel management, employees, and external stakeholders.
• Capability to handle conflicts or disputes related to accommodation allocation or living conditions.
• Knowledge of budgeting principles and the ability to manage accommodation-related expenses within allocated budgets.
• Capacity to identify and address issues related to accommodation promptly.
• Ability to provide excellent service to employees by addressing their accommodation needs promptly and courteously.
• Meticulous attention to detail in ensuring that accommodation units are well-maintained, furnished appropriately, and equipped with necessary amenities.
• Ability to manage multiple tasks simultaneously, prioritize workload effectively, and maintain accurate records.
• Awareness of cultural differences among employees and the ability to accommodate diverse needs and preferences.
• Collaboration with other departments such as facilities management, and finance.
• Understanding the importance of maintaining confidentiality regarding employee personal information and accommodation arrangements.
• Familiarity with relevant software or systems for managing accommodation bookings, tracking maintenance requests, and generating reports.
• Ability to work independently and to partner with others to promote an environment of teamwork.

Employment / Job Type: Full Time

Nationality: Any Nationality

About the Company:

A hospitality company behind a collection of lifestyle hotel, restaurant and nightlife brands. Its portfolio includes design led properties and homegrown food and beverage concepts, with expanding operations in the Middle East offering roles in hotels, culinary and brand teams.

Company Industry: Hospitality

Department / Functional Area: Facilities Management

Closing Date: Not mentioned (apply as soon as possible)