Housekeeping Team Leader (Manager)

Hilton Worldwide, Inc.; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company is seeking a Housekeeping Team Leader to oversee operations at their Dubai location. The ideal candidate will have experience in managing housekeeping or laundry services and a strong commitment to customer service. Responsibilities include supervising staff, ensuring operational standards, and maintaining high levels of cleanliness. The role requires excellent leadership skills and the ability to manage budgets effectively.

Qualifications

• Experience in a managerial or supervisory position within housekeeping/laundry.
• High level of customer service commitment.
• Knowledge of Workplace Health, Safety, and Hygiene.

Responsibilities

• Oversee Housekeeping/Laundry operations.
• Support departmental budgets and objectives.
• Ensure high standards of Housekeeping as per hotel brand standards.
• Implement Housekeeping policies and procedures.

Skills

Housekeeping/laundry experience

Leadership skills

Interpersonal communication

Commercial awareness

Flexibility

Education

High school certificate or equivalent

Tools

Microsoft Office

Job description

Job Title

Housekeeping Team Leader (Manager) – HOT0BVGF

Work Location

Hilton Garden Inn Dubai Business Bay, Al Abraj Street, Business Bay Dubai

Overview

A Housekeeping Team Leader will support all Housekeeping and Laundry operations, including the development of team members within the group to provide an exceptional experience for our guests.

Responsibilities

• Assist with overseeing Housekeeping/Laundry operations
• Operate within departmental budgets through effective stock and cost controls and well managed schedules
• Support departmental targets and objectives, work schedules, budgets, and policies and procedures
• Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards
• Perform routine inspections of all Housekeeping areas and report any issues to the Executive Housekeeper
• Implement all Housekeeping policies and procedures including Health and Safety and security
• Monitor the appearance, standards, and performance of all Housekeeping Team Members with an emphasis on training and teamwork
• Ensure team members have up-to-date knowledge of all room categories and amenities
• Assist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Ensure ongoing training to support the Executive Housekeeper
• Ensure communication meetings are conducted
• Manage staff performance issues in compliance with company policies and procedures
• Support managing, training and developing the team
• Deputise in the absence of the Executive Housekeeper
• Assist other departments wherever necessary

What we are looking for

• Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
• A high school certificate or equivalent
• High level of commercial awareness and cost control capabilities
• Proficiency with computers and Microsoft Office
• Excellent leadership, interpersonal and communication skills
• Committed to delivering high levels of customer service
• Ability to work under pressure
• Flexibility to respond to a range of different work situations
• Knowledge of Workplace, Health, Safety and Hygiene is essential
• A passion for delivering exceptional levels of guest service

Preferred qualifications

• Familiar with Property Management Systems
• Experience managing a department and Profit and Loss account
• High level of IT proficiency

What it’s like to work for Hilton

Hilton is a leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision is to fill the earth with the light and warmth of hospitality, uniting us as a team to create remarkable hospitality experiences around the world every day.