Housekeeping Supervisor - Guest Satisfaction Leader

Millennium Place Barsha Heights; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Millennium Place Barsha Heights in Dubai is seeking a Housekeeping Supervisor to lead the housekeeping team, organize daily tasks, and uphold high cleanliness standards across guestrooms and public areas.

You will train staff on SOPs, monitor room status, coordinate with Front Office, and ensure safety and environmental policies are followed, contributing to guest satisfaction and operational excellence.

Qualifications

• Experience in supervising housekeeping teams.
• Familiarity with SOPs and quality assurance in hotels.
• Strong organizational and communication skills.

Responsibilities

• Organize and assign daily tasks to Housekeeping Attendants, ensuring efficient service on guest floors.
• Provide necessary resources, such as keys and supplies, to Housekeeping Attendants for their daily tasks.
• Handle guest requests and complaints with care, ensuring effective resolution to enhance guest satisfaction.
• Inspect guest rooms regularly, ensuring cleanliness and adherence to the hotel's quality assurance standards.
• Monitor room status and communicate effectively with the Front Office Department for efficient operations.
• Report damaged items and broken equipment to the Engineering Department and follow set procedures for lost and found items.
• Order Housekeeping supplies on time and manage inventory procedures to maintain sufficient stock levels.
• Evaluate Housekeeping Attendant performance, providing feedback and reporting any issues to the Assistant Executive Housekeeper / Assistant Housekeeping Manager.
• Train Room Attendants on Standards of Performance (SOPs) to maintain desired performance levels and uphold quality assurance standards.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.

Skills

Team leadership

Housekeeping knowledge

SOP training

Job description

Millennium Place Barsha Heights in Dubai is seeking a Housekeeping Supervisor to lead the housekeeping team, organize daily tasks, and uphold high cleanliness standards across guestrooms and public areas.

You will train staff on SOPs, monitor room status, coordinate with Front Office, and ensure safety and environmental policies are followed, contributing to guest satisfaction and operational excellence.