Housekeeping Supervisor

American Hospital Dubai; Dubai; On-site; AED 201,000 - 312,000; Full time

Job summary

American Hospital Dubai is seeking an experienced Housekeeping Supervisor to oversee daily activities, ensuring a clean, safe, and hygienic hospital environment. The role requires leadership of housekeeping staff across wards, clinics, and public areas while complying with JCIA and infection control standards.

You will plan daily activities, manage inventories, train staff, and promote sustainable practices that reflect the hospital's professional image and green initiatives.

Qualifications

• Minimum 6 years of progressive housekeeping experience, including at least 2 years in a supervisory role.
• Knowledge of JCI standards, infection control practices, and hospital housekeeping operations.
• Knowledge of waste management codes, sustainable housekeeping methods, inventory management, and chemical safety procedures.
• Skills in staff supervision, training, and performance evaluation.
• Ability to communicate in English, both spoken and written, with diverse nationalities.

Responsibilities

• Supervises housekeepers in assigned areas, ensuring tasks and projects meet standards.
• Plans and schedules daily housekeeping activities based on staff availability and needs.
• Assigns and adjusts cleaning areas considering workload and special cleaning needs.
• Ensures JCIA and infection control codes are maintained for a safe environment.
• Assists in developing and implementing housekeeping standards and departmental policies/procedures.
• Conducts periodic and special cleaning assignments for effective execution.
• Monitors receipt, issuance, and stock levels of linens, supplies, chemicals, and equipment; places timely orders.
• Ensures equipment and housekeeping trolleys are stored safely to reflect professional image.
• Coaches, mentors, and conducts skill-building sessions for team members.
• Monitors and evaluates staff performance, providing feedback and recognition or corrective action as needed.
• Ensures waste management codes and environmentally sustainable practices are followed.
• Promotes sustainable housekeeping practices, including water, energy, and chemical use minimization.
• Ensures staff are trained in sustainable housekeeping and waste segregation procedures.
• Verifies housekeeping keys are logged and returned with proper records.
• Reviews and maintains logbooks, worksheets, inspection sheets, and reports.
• Ensures manpower and material resources are used efficiently and economically.
• Responds promptly to requests for assistance from wards and departments.

Skills

Staff supervision

Planning & scheduling

Inventory management

Waste management

Sustainability practices

English communication

Leadership

Education

Diploma or Bachelor's in Hotel Management / Hospitality / Business Administration / Facilities Management

Job description

Supervises, plans, and organises the daily activities of housekeeping staff to ensure a clean, safe, and hygienic environment across the hospital. Ensures adherence to infection control, JCI standards, and departmental policies while facilitating smooth operations in wards, clinics, and public areas. Oversees inventories of linens, supplies, and chemicals, trains and develops staff, and ensures the effective use of resources while promoting environmentally sustainable housekeeping practices that reflect the hospital's professional image and commitment to green initiatives.

Position Responsibility:

• Supervises housekeepers in their assigned areas, ensuring tasks and special projects are completed on time and to the required standards.
• Plans and schedules daily housekeeping activities based on staff availability and operational requirements.
• Assigns and adjusts cleaning areas for housekeepers, considering workload and special cleaning needs.
• Ensures JCIA and infection control codes are strictly maintained to provide a safe environment.
• Assists in the development and implementation of housekeeping standards and departmental policies/procedures (DPPs).
• Conducts periodic and special cleaning assignments, ensuring effective execution.
• Monitors receipt, issuance, and stock levels of linens, supplies, chemicals, and equipment; places timely orders to maintain adequate inventory.
• Ensures equipment and housekeeping trolleys are used, maintained, and stored safely to reflect the professional image of the hospital.
• Supports staff training and development by coaching, mentoring, and conducting skill-building sessions for team members.
• Monitors and evaluates staff performance, providing feedback and recommending corrective actions or recognition as needed.
• Ensures compliance with waste management codes and environmentally sustainable practices.
• Promotes and monitors sustainable housekeeping practices, including responsible use of water, energy, and chemicals to minimise environmental impact.
• Ensures staff are trained in sustainable housekeeping practices and waste segregation procedures.
• Verifies housekeeping keys are logged, issued, and returned after every shift, with proper records maintained.
• Reviews and maintains logbooks, staff worksheets, supervisor inspection sheets, and reports.
• Ensures manpower and material resources are used efficiently and economically.
• Responds promptly to requests for assistance from wards and departments.

Position Qualification:

• Diploma or Bachelor's Degree in Hotel Management, Hospitality, Business Administration, Facilities Management, or related field.

PROFESSIONAL EXPERIENCE

• Minimum of six (6) years of progressive housekeeping experience, including at least two (2) years in a supervisory role, preferably in a healthcare or hospitality setting.
• Knowledge of JCI standards, infection control practices, and hospital housekeeping operations.
• Knowledge of waste management codes, sustainable housekeeping methods, inventory management, and chemical safety procedures.
• Skills in staff supervision, training, and performance evaluation.
• Skills in planning, scheduling, and resource allocation to optimise productivity.
• Skills in maintaining inventory records, ordering supplies, and overseeing stock control.
• Ability to apply and enforce sustainable practices in housekeeping operations to support the hospital's environmental initiatives.
• Ability to communicate effectively in English, both spoken and written, with diverse nationalities.
• Ability to lead by example, motivate staff, and foster a culture of accountability.
• Ability to perform under pressure, adapt to changes, and ensure departmental goals are met.