Assistant Housekeeping Manager

Le Royal Méridien Abu Dhabi; Abu Dhabi; On-site; AED 70,000 - 110,000; Full time

Job summary

Le Royal Méridien Abu Dhabi seeks an entry-level management professional to support day-to-day activities across Housekeeping, Recreation/Health Club and Laundry. The role focuses on cleaning and maintaining guestrooms and public spaces, conducting inspections, and ensuring guest and employee satisfaction within the operating budget.

The position requires leadership, organizational and communication skills, with a strong emphasis on teamwork and maintaining service standards in a luxury hotel

Qualifications

• Minimum of 3–5 years of housekeeping experience, including at least 2 years in a supervisory or assistant managerial position.
• Previous experience in a 4 or 5-star hotel preferred.
• Strong leadership and team management abilities.
• Excellent organizational and problem-solving skills.
• Good communication skills (spoken and written English required; additional languages an advantage).
• Knowledge of housekeeping procedures, materials, and modern cleaning technologies.
• Ability to work under pressure and maintain high attention to detail.
• Flexible to work shifts, weekends, and holidays as required.

Responsibilities

• Ensures knowledge and understanding of OSHA regulations are up to date.
• Oversees all lost and found procedures.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guest room maintenance needs.
• Understands and complies with loss prevention policies and procedures.
• Ensures all employees have proper supplies, equipment and uniforms.
• Assists in supervising an effective inspection program for all guestrooms and public space.
• Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.
• Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
• Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.

Skills

Leadership

Communication

Problem Solving

Professional Demeanor

Adaptability

Planning & Organizing

Coworker Relationships

Job description

Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

Qualifications & Skills:

• Minimum of 3–5 years of housekeeping experience, including at least 2 years in a supervisory or assistant managerial position.
• Previous experience in a 4 or 5-star hotel preferred.
• Strong leadership and team management abilities.
• Excellent organizational and problem-solving skills.
• Good communication skills (spoken and written English required; additional languages an advantage).
• Knowledge of housekeeping procedures, materials, and modern cleaning technologies.
• Ability to work under pressure and maintain high attention to detail.
• Flexible to work shifts, weekends, and holidays as required.

Managing Housekeeping Operations and Budgets

• Ensures knowledge and understanding of OSHA regulations are up to date.
• Oversees all lost and found procedures.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guest room maintenance needs.
• Understands and complies with loss prevention policies and procedures.
• Ensures all employees have proper supplies, equipment and uniforms.
• Assists in supervising an effective inspection program for all guestrooms and public space.
• Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.
• Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
• Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.

Ensuring Exceptional Customer Service

• Handles guest problems and complaints seeking assistance from supervisor as necessary.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Sets a positive example for guest relations.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Actively participates as a member of a team to move the team toward the completion of goals.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.