Housekeeping Supervisor

Emirates Flight Catering; Dubai; On-site; AED 112,000 - 201,000; Full time

Job summary

Emirates Flight Catering in Dubai is seeking an experienced Housekeeping Supervisor to lead a multinational team and ensure adherence to cleaning specs, health and safety standards, and company policies across all areas.

You will design rosters, drive continuous improvements, monitor equipment and stock, and maintain accurate records while delivering high-quality services that meet budget and schedule targets.

Qualifications

• Diploma in Hospitality is required.
• Minimum 5 years in housekeeping with 2 years supervising.
• Intermediate level in food hygiene certificate preferred.
• Ability to supervise a multinational workforce and manage teams.

Responsibilities

• Supervise employees to ensure adherence with cleaning specifications, occupational health standards and food safety standards while maintaining productivity and adherence to company policies.
• Prepare and manage staff rosters to ensure adequate manpower coverage for all assigned areas, supporting smooth and efficient operations.
• Deliver high-quality housekeeping services by implementing cost-effective management practices, driving continuous improvements, and process optimizations to meet business and financial objectives.
• Develop and evaluate staff performance through regular SOP training, performance reviews, on-job orientation, and probation management while addressing performance and conduct issues promptly, documenting incidents, maintain accurate employee records, and recognize achievements to foster a positive work culture.
• Engage with customers to investigate and resolve dissatisfaction, providing reassurance and implementing actions to prevent recurrence.
• Ensure full compliance with the company’s food safety and quality management system requirements to assist with the close out of any non-conformances with the required timeframe.
• Monitor and ensure proper use of equipment and chemicals while maintaining an updated standard equipment list and safe practices.
• Maintain adequate stock levels of cleaning tools, equipment, consumables, and EK items by verifying receipts, issuing details, and updating the ERP system accurately.

Skills

Staff supervision

English communication

Food safety

OSH knowledge

Planning and organisation

Customer service

Education

Diploma in Hospitality

Food hygiene certificate

Tools

MS Office

ERP system

Job description

• Supervise employees to ensure adherence with cleaning specifications, occupational health standards and food safety standards while maintaining productivity and adherence to company policies.
• Prepare and manage staff rosters to ensure adequate manpower coverage for all assigned areas, supporting smooth and efficient operations.
• Deliver high-quality housekeeping services by implementing cost-effective management practices, driving continuous improvements, and process optimizations to meet business and financial objectives.
• Develop and evaluate staff performance through regular SOP training, performance reviews, on-job orientation, and probation management while addressing performance and conduct issues promptly, documenting incidents, maintain accurate employee records, and recognize achievements to foster a positive work culture.
• Engage with customers to investigate and resolve dissatisfaction, providing reassurance and implementing actions to prevent recurrence.
• Ensure full compliance with the company’s food safety and quality management system requirements to assist with the close out of any non-conformances with the required timeframe.
• Monitor and ensure proper use of equipment and chemicals while maintaining an updated standard equipment list and safe practices.
• Maintain adequate stock levels of cleaning tools, equipment, consumables, and EK items (e.g., towels, blankets, slippers) by verifying receipts, issuing details, and updating the ERP system accurately. Ensure that equipment and chemicals are used in a proper and safe manner and ensure that the standard equipment list is up to date at all times.
  

Responsibilities

• Supervise employees to ensure adherence with cleaning specifications, occupational health standards and food safety standards while maintaining productivity and adherence to company policies.
• Prepare and manage staff rosters to ensure adequate manpower coverage for all assigned areas, supporting smooth and efficient operations.
• Deliver high-quality housekeeping services by implementing cost-effective management practices, driving continuous improvements, and process optimizations to meet business and financial objectives.
• Develop and evaluate staff performance through regular SOP training, performance reviews, on-job orientation, and probation management while addressing performance and conduct issues promptly, documenting incidents, maintain accurate employee records, and recognize achievements to foster a positive work culture.
• Engage with customers to investigate and resolve dissatisfaction, providing reassurance and implementing actions to prevent recurrence.
• Ensure full compliance with the company’s food safety and quality management system requirements to assist with the close out of any non-conformances with the required timeframe.
• Monitor and ensure proper use of equipment and chemicals while maintaining an updated standard equipment list and safe practices.
• Maintain adequate stock levels of cleaning tools, equipment, consumables, and EK items (e.g., towels, blankets, slippers) by verifying receipts, issuing details, and updating the ERP system accurately. Ensure that equipment and chemicals are used in a proper and safe manner and ensure that the standard equipment list is up to date at all times.
  

Qualifications

Education Qualification

Diploma in Hospitality or equivalent (must have)

Intermediate level in food hygiene certificate or equivalent (preferred)

Work Experience

Minimum 5 years of experience in the housekeeping sector, with 2 years supervising a team.

Skills

• High standard of verbal and written communication in English.
• Proficient in the Microsoft Office suite.
• Results orientation.
• Demonstrated ability to supervise a multinational workforce.
• Strong planning and organisational skills with the ability to multitask and manage time effectively.
• Ability to resolve customer complaints and anticipate emerging customer needs to continually improve service standards.
• Acts as a role model and provides effective behavioural examples to motivate team members to achieve high levels of performance.
• High level of commitment to continuous improvement and adaptability to change. Strong practical knowledge and experience in food safety and occupational health and safety.
• Ability to collaborate cross functionally and at all levels and team-based approach including ability to positively manage conflict.
• Supports creativity and innovation by showing commitment to agreed initiatives. Knowledge of BICS standards, IOSH, NEBOSH
• Results orientation.
• Demonstrated ability to supervise a multinational workforce.
• Strong planning and organisational skills with the ability to multitask and manage time effectively.
• Ability to resolve customer complaints and anticipate emerging customer needs to continually improve service standards.
• Acts as a role model and provides effective behavioural examples to motivate team members to achieve high levels of performance.
• High level of commitment to continuous improvement and adaptability to change. Strong practical knowledge and experience in food safety and occupational health and safety.
• Ability to collaborate cross functionally and at all levels and team-based approach including ability to positively manage conflict.
• Supports creativity and innovation by showing commitment to agreed initiatives. Knowledge of BICS standards, IOSH, NEBOSH