Assistant Housekeeping Manager

le royal meridien abu dhabi; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Le Royal Meridien Abu Dhabi is seeking an entry-level management candidate to support day-to-day operations across Housekeeping, Recreation/Health Club, and Laundry, if applicable. You will work with staff to clean and maintain guestrooms and public spaces, perform inspections, and ensure guest and employee satisfaction while controlling the operating budget.

The role requires 3–5 years in housekeeping with at least 2 years in supervision, strong leadership, organizational and communication

Qualifications

• Minimum of 3–5 years of housekeeping experience, incl. 2 years in a supervisory/assistant managerial role.
• Experience in a 4- or 5-star hotel preferred.
• Strong leadership and team management abilities.
• Excellent organizational and problem-solving skills.
• Good communication skills; English required; additional languages a plus.
• Knowledge of housekeeping procedures, materials, and modern cleaning technologies.
• Ability to work under pressure with high attention to detail.
• Flexibility to work shifts, weekends, and holidays.

Responsibilities

• Ensure OSHA regulations are up to date.
• Oversee all lost and found procedures.
• Prepare work assignments from rooms to be cleaned and prospective check-outs.
• Inventory stock to ensure adequate supplies.
• Communicate guest room status to Front Desk promptly.
• Coordinate with Engineering on maintenance needs.
• Enforce loss prevention policies and proper supplies/equipment.
• Supervise inspection program for guestrooms and public spaces.
• Manage linen inventory and guest supplies; assist ordering.
• Supervise housekeeping areas in the absence of leaders.
• Provide feedback to staff to improve service performance.
• Handle guest problems and complaints with supervisor support.
• Review guest comment cards and satisfaction results.

Skills

Housekeeping management

Leadership

Team management

Communication

Problem solving

Organizational skills

English communication

Attention to detail

Housekeeping procedures

Flexibility

Job description

JOB SUMMARY

Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

Qualifications & Skills:

• Minimum of 3–5 years of housekeeping experience, including at least 2 years in a supervisory or assistant managerial position.
• Previous experience in a 4 or 5-star hotel preferred.
• Strong leadership and team management abilities.
• Excellent organizational and problem-solving skills.
• Good communication skills (spoken and written English required; additional languages an advantage).
• Knowledge of housekeeping procedures, materials, and modern cleaning technologies.
• Ability to work under pressure and maintain high attention to detail.
• Flexible to work shifts, weekends, and holidays as required.

Managing Housekeeping Operations and Budgets

• Ensures knowledge and understanding of OSHA regulations are up to date.
• Oversees all lost and found procedures.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guest room maintenance needs.
• Understands and complies with loss prevention policies and procedures.
• Ensures all employees have proper supplies, equipment and uniforms.
• Assists in supervising an effective inspection program for all guestrooms and public space.
• Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.
• Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
• Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.

Ensuring Exceptional Customer Service

• Handles guest problems and complaints seeking assistance from supervisor as necessary.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Sets a positive example for guest relations.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Actively participates as a member of a team to move the team toward the completion of goals.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.