Housekeeping Supervisor

Rotana Hotels & Resorts; Al Ain; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in the UAE is seeking a Housekeeping Supervisor to oversee housekeeping operations. You will supervise staff, ensure high standards of cleanliness, and address guest requests. Ideal candidates should have a diploma in hospitality and supervisory experience, along with excellent communication skills and a customer-focused attitude. Join a dynamic team in a vibrant hotel environment.

Qualifications

• Previous supervisory experience in Housekeeping is essential.
• Good command of written and spoken English required.
• Computer literacy is advantageous.

Responsibilities

• Prepare job assignments for Housekeeping Attendants.
• Inspect cleaned areas to ensure standards are met.
• Train and assist Housekeeping Attendants.

Skills

Interpersonal skills

Problem-solving abilities

Customer focus

Teamwork

Effective communication

Education

Diploma or vocational training in hospitality

Tools

Opera

Job description

Overview

We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Housekeeping Supervisor you are responsible to supervise the team of Housekeeping Attendants towards achieving the operational objectives while ensuring that the standards of cleanliness and maintenance of the hotel meet the requirements specified. Your role will include key responsibilities such as:

Responsibilities

• Prepare Housekeeping Attendants job assignments
• Issue keys and supplies to Housekeeping Attendants
• Take note of VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms and take appropriate action
• Attend daily meetings and receive special instructions
• Receive check-outs before reporting them as vacant
• Receive special requests from guests and carry them out
• Inspect areas cleaned using checklist to see that cleaning is adequate, supplies in room are as per standard and immediate repairs are reported
• Fill out report and hand over found articles to the lost and found department
• Supervise cleaning of guest rooms, corridors and stairwells
• Train and assist Housekeeping Attendants and advise Superior about performance
• Assist with inventory and ensure that all housekeeping machines and equipment are properly handled and maintained

Qualifications

You should ideally have a diploma or vocational training hospitality with previous minor supervisory experiences within the Housekeeping Department of a hotel. Good command of written and spoken English communication skills, along with strong interpersonal and problem solving abilities are essentials. Computer literacy and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be a friendly, caring individual with good cross cultures sensitivity and a concern for quality and an eye for details. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies:

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results