Housekeeping Coordinator

AccorHotel; Dubai; On-site; AED 33,000 - 56,000; Full time

Job summary

AccorHotel in Dubai seeks a Housekeeping Administrative Assistant to handle order taking and telephone services for guests and staff. You will manage information flow, record room statuses, and support the housekeeping team to ensure smooth daily operations.

The role requires 2–3 years in housekeeping, strong English communication, professional grooming, and the ability to work with integrity in a fast-paced hotel environment.

Qualifications

• PostSecondary education preferably with professional qualifications in Secretarial skills.
• Minimum 2-3 years of experience in the Housekeeping department.
• Excellent communication and customer service skills, with a professional appearance.

Responsibilities

• Coordinate housekeeping information flow and telephone services for guests and staff.
• Record and distribute reports using Opera Property Management System.
• Input and update room status daily and resolve discrepancies.
• Maintain cleanliness and manage lost property and key control.
• Report guest complaints and coordinate with Head Housekeeper.

Skills

English proficiency

Communication skills

Attention to detail

Education

Secretarial qualifications

Job description

PURPOSE OF POSITION

To provide housekeeping order taking / telephone service to guests and staff

KEY ROLES & RESPONSIBILITIES

• Ensure forwarding and receiving of all information pertaining to Housekeeping
• Receive record and distribute various reports via Opera Property Management System
• Receive record and transmit guest requests accurately
• Input accurate room status into computer daily and investigate discrepancies
• Maintain and update administrative data
• Maintain key control and monitor lost property
• Maintain working area in a proper state of cleanliness
• Handle guest complaints delegate immediately & report to Head Housekeeper
• Comply with hotels health safety and hygiene policies
• Adhere to personnel grooming and hygiene standards
• Attend meetings and training sessions as required
• Has an awareness of all Housekeeping positions including their job functions
• Maintain good relations with Housekeeping staff and other interfacing departments in particular Front Office Engineering and Laundry
• Ensures smooth handover of daily activities to next shift
• Maintaining Lost and Found records.
• Ensuring proper follow up with engg job orders and missing items
• Incharge of updating departmental notice boards

Occupational Health and Safety (OH&S) Responsibilities

• Ensure all OH&S legislation policies and procedures are adhered to
• Be familiar with property safety first aid and fire and emergency procedures
• Log securityincidents and accidents in accordance with hotel requirements

PERSONAL ATTRIBUTES

• Excellent reading writing and oral proficiency in English
• Familiarity with Housekeeping/Butler duties
• Good communication and contact skills
• Must be well-presented and professionally groomed at all times
• Strong interpersonal skills and attention to detail

Qualifications :

QUALIFICATIONS

• PostSecondary education preferably with professional qualifications in Secretarial skills.

EXPERIENCE

• Minimum 2 - 3 years experience in the Housekeeping department

Additional Information :

Raffles Dubai Sheikh Rashid Road Wafi121800 Dubai United Arab Emirates

Remote Work :

No

Employment Type :

Full-time