Housekeeping Clerk

Fairmont Hotels & Resorts; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

A luxury hotel in Abu Dhabi is seeking a dedicated team member to manage room status and provide excellent customer service. Responsibilities include handling guest inquiries, maintaining records, and ensuring high standards of hygiene and safety. Ideal candidates will have strong communication skills and be proficient in Microsoft Office applications.

Qualifications

• Excellent communication skills, both written and verbal.
• Ability to handle multiple tasks and prioritize responsibilities.
• Proficient in Microsoft Word, Excel, PowerPoint and Internet usage.

Responsibilities

• Manage room status reports and coordinate with Front Office.
• Handle telephone inquiries and maintain accurate records.
• Inform security of emergencies and adhere to hygiene standards.

Skills

Excellent communication

Multi-tasking

Prioritization

Problem-solving

Computer literacy (Word, Excel, PowerPoint)

Job description

Overview

Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suitesand a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.

Responsibilities

• Report for duty punctually, wearing the correct uniform and name tag at all times.
• Manage room status reports, assignments, and updates, including VIP rooms and special requests.
• Coordinate with Front Office and Floor Supervisors regarding arrivals, departures, and room status.
• Handle telephone inquiries, log messages, and respond to requests from Royal Service promptly and politely.
• Maintain accurate records, including logbooks, lost and found items, and filing systems.
• Monitor and control key distribution and pager assignments.
• Liaise with Engineering department regarding maintenance and out-of-order rooms.
• Inform security of any emergencies brought to Housekeeping's attention.
• Maintain high standards of personal hygiene and adhere to fire and safety rules.
• Foster good working relationships with colleagues, superiors, and other departments.

Qualifications

• Excellent communication, both written and verbal
• Ability to handle multiple tasks simultaneously
• Ability to prioritize responsibilities
• Ability to resolve situations involving guest challenges
• Excellent knowledge of Microsoft Word, Excel, Power point and Internet usage