Housekeeping Attendant

SO/; Dubai; On-site; AED 28,000 - 47,000; Full time

Benefits offered by this job

Global discounts

Job summary

Ennismore seeks a Guest Services Associate in Dubai to assist guests during their stay and maintain high cleanliness standards across guest rooms and public areas. You will liaise with supervisors to attend requests promptly and contribute to a personalised guest experience while protecting guest privacy.

The role requires strong service focus, fluent English, and ability to work in a fast-paced hotel environment, collaborating across departments during busy periods.

Qualifications

• Strong service-oriented personality.
• Previous hospitality experience is an asset.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide assistance to guests during their stay and maintain high room and public area cleanliness.
• Coordinate with Supervisor and Coordinator to attend guest requests promptly.
• Add a personalised guest experience and protect guest privacy and belongings.
• Supervise end-of-day closing of service area and ensure equipment is stored safely.
• Ensure proper stock of amenities, cleaning supplies, minibar items, and linen on the trolley.
• Inspect assigned rooms to meet Ennismore's cleanliness and presentation standards.
• Report maintenance issues or damaged items promptly to the appropriate department.
• Adhere to health and safety regulations when handling cleaning chemicals and equipment.
• Assist with turndown service in the evenings for a welcoming environment.
• Maintain records of cleaned rooms, restocked items, and special requests fulfilled.
• Collaborate with other departments to ensure seamless guest experiences, especially during high occupancy or events.

Skills

Service mindset

Interpersonal skills

English fluency

Attention to detail

Teamwork

Communication

Job description

Key responsibilities

• Provide assistance to the guests during their stay and ensure the cleanliness of the guest rooms and public areas as per the hotel standards
• Liaise with the Supervisor and Coordinator to ensure guests requests are attended to in a timely manner
• Take initiative to add a personalised experience for the guest
• Take ownership of guests privacy and belongings while ensuring exceptional service
• Personally supervise the end of day closing of the service area and make sure that all equipment are in appropriate place and nothing is left around which can be hazardous
• Proper stock of guest amenities cleaning supplies mini bar clean linen are arranged well on the trolley before starting the work
• Conduct thorough inspections of assigned rooms to ensure they meet the hotel s high standards of cleanliness and presentation
• Report any maintenance issues or damaged items to the appropriate department promptly
• Adhere to all health and safety regulations including the proper use of cleaning chemicals and equipment
• Assist with turndown service in the evenings ensuring guests have a comfortable and welcoming environment
• Maintain accurate records of cleaned rooms restocked items and any special requests fulfilled
• Collaborate with other departments to ensure seamless guest experiences particularly during high-occupancy periods or special events

Qualifications

• Your experience and skills include strong Service focused personality is essential
• Previous experience in a similar role in 5 hotel is an asset
• Strong interpersonal skills with a passion for service
• Good communication skills with ability to speak fluent English
• Keen eye for detail and commitment to maintaining high standards of cleanliness
• Basic computer skills for logging completed tasks and communicating with other departments
• Ability to work efficiently in a fast-paced environment
• Knowledge of proper handling and storage of cleaning chemicals
• Discretion and respect for guest privacy
• Ability to work both independently and as part of a team

Additional Information

Ennismore brings together talented teams from unique brands to create a culture that is entrepreneurial and purpose-driven in everything we do. We re the fastest-growing lifestyle hospitality company and we re not slowing down. We re expanding into new countries and cities creating exciting opportunities. Inspiring Discovery. Our purpose is to Inspire Discovery for our guests but we also look to inspire our teams. We inspire our teams to discover their best self through learning opportunities to grow and to be inspired to make a positive impact on local communities.

Inclusive Culture

Our culture is purpose-driven dynamic and inclusive which puts our community at the heart of everything we do. We re open minded we celebrate difference welcome diversity of thought and accept people for who they are allowing them to bring their whole self to work.

Global Perks

Being part of the Ennismore family comes with some incredible perks including everyone s favourite. Our global discounts programme with up to 50% off stays at our hotels and up to 30% off when eating at our restaurants and bars.