Housekeeping Attendant

Ennismore; Dubai; On-site; AED 25,000 - 30,000; Full time

Job summary

SLS Dubai Hotel and Residences, part of Ennismore under the Accor umbrella, is seeking a Housekeeping Attendant to maintain pristine guest rooms and public areas in a luxury setting. You will clean, stock, and prepare rooms, while ensuring VIP gifts are replenished and guest requests are handled promptly.

Ideal candidates have 1–2 years in upscale hotel guest services, strong English communication, and a cooperative, detail-oriented mindset. This full-time role is based on-site in Dubai.

Qualifications

• Proven experience as a Housekeeping Attendant in a 4/5-star hotel environment.
• 1–2 years in a public contact position, preferably in an upscale or lifestyle brand hotel.
• Enter and locate work-related information using computers and/or POS systems.
• Gracious, friendly, and fun demeanor.
• Ability to multitask in a fast-paced environment with high attention to detail.
• Strong verbal and written English communication.
• Positive relations with other employees and departments.
• Ability to work independently and in a team.

Responsibilities

• Clean and service bedrooms, bathrooms and associated areas to hygiene and cleanliness standards.
• Re-sheet rooms daily with clean linen; dust furniture; clean bathrooms; replenish guest supplies.
• Record serviced rooms and report unserviceable rooms.
• Ensure VIP gifts are replenished daily.
• Assist with watering and replenishing flowers and plants in guest rooms.
• Dispose of rubbish and dirty linen properly.
• Maintain and report on equipment, stock, and repairs.
• Assist guests and handle inquiries; address complaints with follow-up.

Skills

Housekeeping experience

Public contact

Computers / POS

Gracious demeanor

Multitasking

English communication

Teamwork

Job description

SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.

Boasting 946 units,with254 uniquely designed hotelrooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors,SLS Dubaiisone of the tallest hotelsand residences in the region.

Awondrous and strikinglandmark in Downtown District, designed by theaward- winning architects andinterior designer Paul Bishop,the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.

Job Description

• Clean and service bedrooms, bathrooms and associated areas to the standard of hygiene and cleanliness required by the hotel.
• Re-sheet all rooms daily with clean linen, ensuring creases are removed; dust all furniture; fully clean bathrooms; replenish all guest supplies and stationery; vacuum all rooms thoroughly.
• Record all serviced rooms on worksheet, report and record any rooms that cannot be serviced
• Ensure that all VIP gifts are replenished daily.
• Assist Floor Supervisors in ensuring that guest room flowers and plants are watered and replenished as required.
• Dispose of all rubbish and dirty linen correctly.
• Ensure that all materials are used and stored correctly. Ensure that all equipment is maintained in a serviceable condition and report faults immediately.
• Create and maintain a personal respectful rapport with all guests. Deal with their requirements and enquiries. Handle guest complaints promptly and with thorough follow up, referring to others when necessary.
• Follow key signing procedures and take responsibility for assigned keys.
• Hand in all lost property to Director of Housekeeping or Manager in charge immediately and follow hotel policies and procedures.
• Assist in stocktaking as required.
• Assist in special cleaning projects as required.
• Ensure that the hotel linen is treated correctly in accordance with the Housekeeping standards.
• Ensure that all guest property is handled in an efficient and correct manner.
• Report any damage to bedding, curtains, blinds and soft furnishings to the Floor Supervisor.
• Report to the Floor Supervisor any room that does not require service - “Do Not Disturb” or double locked.
• Report any shortage of linen, supplies or equipment to the Floor Supervisor.
• Undertake and complete any special projects, tasks or other reasonable request by your department head and/or Hotel Management.

Qualifications

• Proven experience as a Housekeeping Attendant in 4/5-star hotel environment.
• One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
• Enter and locate work related information using computers and/or point of sale systems
• Possess a gracious, friendly, and fun demeanor
• Ability to multitask, work in a fast paced environment and have a high level attention to detail
• Strong verbal and written communication skills in English
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork