Hotel Runner - Guest Operations

The Ritz-Carlton Hotel Company, L.L.C.; Dubai; On-site; AED 20,000 - 31,000; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. in Dubai is seeking a Hotel Runner to support guest services and internal departments with timely delivery of items and supplies across the property.

This on-site role ensures smooth operations and guest satisfaction throughout the shift. Ideal candidates are physically capable, ready to move across departments, and able to respond quickly to changing operational needs while maintaining Ritz-Carlton standards and professional communication with guests and

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• General Experience: No related work experience required.
• Supervisory Experience: No supervisory experience required.
• License or Certification: None required.

Responsibilities

• Deliver requested items directly to guestrooms when required.
• Move supplies and operational items between hotel departments.
• Support housekeeping teams with items needed for daily operations.
• Provide assistance to engineering when requested.
• Help banquet operations receive necessary materials and supplies.
• Support restaurant teams with operational delivery requirements.
• Assist front office operations as needed.
• Respond to requests from other hotel departments requiring runner support.
• Move efficiently throughout the property to complete assigned tasks.
• Visually inspect tools, equipment, or machines when required.
• Read and verify information presented in different formats, including small print.
• Perform other reasonable job duties requested by supervisors.

Skills

Guest item delivery

Cross-department hotel support

Operational supply handling

Guestroom delivery coordination

Housekeeping support

Banquet and restaurant support

Front office assistance

Visual equipment inspection

Information verification

Safe manual handling

Professional communication

Task prioritization

Education

High school diploma or G.E.D. equivalent

Job description

Hotel Runner - Guest Operations Job Snapshot

Role: Hotel Runner

Location: Dubai, United Arab Emirates

Industry: Hospitality

Function: Hospitality

General Experience: No related work experience required

Job Type: Full-time

The Hotel Runner - Guest Operations is a full-time Hospitality opportunity with The Ritz-Carlton in Dubai, United Arab Emirates. Based at the DIFC property off Sheikh Zayed Road, this hands-on role moves essential items and supplies across the hotel so guests and operational teams receive what they need when they need it. Working across multiple departments, the Hotel Runner may deliver items directly to guestrooms or provide operational assistance to housekeeping, engineering, banquets, restaurants, the front office, and other hotel areas. The position plays an important part in maintaining efficient service flow throughout the property.

Job Details

Country: United Arab Emirates

City: Dubai

Industry: Hospitality

Function: Hospitality

General Salary: Not disclosed

Gender: No Preference

Candidate Nationality: Not specified

Job Type: Full-time

Job Number: 26119008

Position Type: Non-Management

Work Arrangement: This is an on-site position and is not located remotely.

Role Context

Hotel operations depend on departments receiving supplies, equipment, and requested items without unnecessary delays. The Hotel Runner provides this cross-department support while contributing directly to smooth operations and a memorable guest experience. Rather than being limited to a single department, the role moves throughout the property and responds to changing operational requirements during the shift.

Key Responsibilities

• Deliver requested items directly to guestrooms when required.
• Move supplies and operational items between hotel departments.
• Support housekeeping teams with items needed for daily operations.
• Provide assistance to engineering when requested.
• Help banquet operations receive necessary materials and supplies.
• Support restaurant teams with operational delivery requirements.
• Assist front office operations as needed.
• Respond to requests from other hotel departments requiring runner support.
• Move efficiently throughout the property to complete assigned tasks.
• Visually inspect tools, equipment, or machines when required.
• Read and verify information presented in different formats, including small print.
• Perform other reasonable job duties requested by supervisors.

Cross-Department Operations

The Hotel Runner must be comfortable working with different teams throughout the property rather than operating from one fixed work area. Priorities may shift according to guest requests and departmental needs. Timely execution is important because the items being transported may be necessary for guest service, room operations, restaurant service, banquets, maintenance, or other time-sensitive hotel activities.

Ideal Profile

This position is suitable for a candidate who can manage an active working environment and respond reliably to changing requests across a luxury hotel. No previous related work experience is required. Candidates should be prepared for a physically demanding position that involves frequent movement throughout the property and hands-on handling of operational items.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience required.

Supervisory Experience: No supervisory experience required.

License or Certification: None required.

Skills Set

• Guest item delivery
• Cross-department hotel support
• Operational supply handling
• Guestroom delivery coordination
• Housekeeping support
• Banquet and restaurant support
• Front office assistance
• Visual equipment inspection
• Information verification
• Safe manual handling
• Professional communication
• Task prioritization

Safety and Professional Standards

The Hotel Runner must maintain a safe workplace and follow company policies and procedures while completing daily assignments. Confidential information must be protected, established quality standards followed, and personal appearance and uniform maintained professionally. Communication with guests and colleagues should also reflect the service expectations of the property.

Physical Requirements

This is an active role requiring extended periods of standing, sitting, or walking and frequent movement throughout the hotel. Candidates must be able to:

• Move through narrow, confined, or elevated spaces.
• Travel up and down stairs and service ramps.
• Reach overhead and below the knees.
• Bend, twist, pull, and stoop as required.
• Move, lift, carry, push, pull, and place objects weighing up to 55 pounds without assistance.
• Read and visually verify information in multiple formats, including small print.
• Visually inspect tools, equipment, or machines.

The Ritz-Carlton Gold Standards

The Ritz-Carlton Gold Standards guide the delivery of thoughtful luxury hospitality throughout the property. Associates learn and exemplify principles including the Employee Promise, Credo, and Service Values while supporting guests and colleagues with professionalism and care.

About the Company

The Ritz-Carlton operates more than 100 award-winning properties worldwide and is part of Marriott International 's portfolio of brands. Its Ladies and Gentlemen create distinctive guest experiences guided by The Ritz-Carlton Gold Standards and a commitment to exceptional luxury service.