Hotel Runner - Operations Support

The Ritz-Carlton Hotel Company, L.L.C.; Dubai; Presencial; AED 60.000 - 90.000; Jornada completa

Descripción de la vacante

The Ritz-Carlton in Dubai is seeking a Hotel Runner - Operations Support to assist guest deliveries, transport supplies, and support multiple departments across the property. This on-site, full-time role requires mobility and the ability to respond quickly to requests from housekeeping, engineering, banquets, restaurants, and front office.

You do not need prior related work experience; candidates should be dependable, follow procedures, and maintain professional conduct.

Formación

• High school diploma or GED is required.
• No prior hospitality experience needed.

Responsabilidades

• Deliver requested items directly to guests in their rooms.
• Transport supplies and other items between hotel departments.
• Respond to operational support requests throughout the property.
• Assist housekeeping teams when items or supplies are required.
• Provide runner support to engineering operations.
• Assist banquet teams with operational requirements.
• Support restaurants with requested deliveries and materials.
• Provide assistance to front office operations when needed.
• Move efficiently through guest and service areas to complete assigned tasks.

Conocimientos

Cross-department coordination

Guest communications

Mobility/physical fitness

Attention to detail

Educación

High school diploma or equivalent

Descripción del empleo

Job Snapshot

Role: Hotel Runner

Location: Dubai, United Arab Emirates

Industry: Hospitality

Function: Hospitality

General Experience: No related work experience required

Job Type: Full-time

Position Overview

The Hotel Runner - Operations Support is a full-time Hospitality opportunity with The Ritz-Carlton in Dubai, United Arab Emirates. Located at the DIFC property off Sheikh Zayed Road, this active hotel operations role ensures guests and associates receive requested items and practical support at the right time. The Hotel Runner works across guestrooms and operational departments, responding to changing priorities throughout the shift. From delivering items directly to guests to assisting housekeeping, engineering, banquets, restaurants, and front office teams, the position contributes to efficient hotel operations and consistent guest service.

Job Details

Country: United Arab Emirates

City: Dubai

Industry: Hospitality

Function: Hospitality

General Salary: Not disclosed

Gender: No Preference

Candidate Nationality: Not specified

Job Type: Full-time

Job Number 26119000

Position Type: Non-Management

Work Arrangement: This is an on-site position and is not located remotely.

Role Context

A luxury hotel relies on effective coordination between departments to keep service moving without interruption. The Hotel Runner provides the practical link between these operational areas by transporting required items, responding to internal requests, and supporting guest deliveries throughout the property. Because assignments can originate from several departments, the role requires mobility, responsiveness, careful handling of items, and the ability to adapt as operational priorities change.

Key Responsibilities

• Deliver requested items directly to guests in their rooms.
• Transport supplies and other items between hotel departments.
• Respond to operational support requests throughout the property.
• Assist housekeeping teams when items or supplies are required.
• Provide runner support to engineering operations.
• Assist banquet teams with operational requirements.
• Support restaurants with requested deliveries and materials.
• Provide assistance to front office operations when needed.
• Move efficiently through guest and service areas to complete assigned tasks.
• Read and visually verify information presented in different formats, including small print.
• Visually inspect tools, equipment, and machines when required.
• Complete other reasonable duties assigned by supervisors.

Guest and Department Support

The purpose of the role extends beyond moving items. Each delivery or internal assignment contributes to the hotel 's ability to provide timely and coordinated service. Runners must understand the urgency of requests and work effectively with different hotel teams while maintaining professional communication and appropriate conduct in both guest-facing and back-of-house areas.

Ideal Profile

This opportunity is suitable for candidates who are comfortable with a physically active workday and frequent movement across a large hotel property. Previous related work experience is not required. Candidates should be dependable, able to follow operating procedures, attentive to instructions, and prepared to support multiple departments according to daily business needs.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience required.
• Supervisory Experience: No supervisory experience required.
• License or Certification: None required.

Skills Set

• Hotel operations support
• Guestroom item delivery
• Cross-department coordination
• Housekeeping support
• Engineering support
• Banquet operations assistance
• Restaurant support
• Front office assistance
• Safe material handling
• Visual information verification
• Equipment inspection
• Professional workplace communication

Quality and Workplace Standards

The Hotel Runner is expected to maintain a safe workplace and comply with company policies and procedures while carrying out daily assignments. Confidentiality must be maintained, quality requirements followed, and professional standards reflected through personal appearance, uniform, and communication. Careful handling of hotel property, tools, equipment, and requested items is essential.

Physical Requirements

• Move through narrow, confined, and elevated spaces.
• Use stairs and service ramps.
• Reach overhead and below the knees.
• Bend, twist, pull, and stoop during assigned duties.
• Move, lift, carry, push, pull, and place objects weighing up to 55 pounds without assistance.
• Read and visually verify information in various formats, including small print.
• Visually inspect tools, equipment, or machines.

The Ritz-Carlton Gold Standards

The Ritz-Carlton Gold Standards provide the foundation for delivering thoughtful and consistent luxury hospitality. Associates are expected to learn and exemplify principles including the Employee Promise, Credo, and Service Values while supporting guests, colleagues, and hotel operations.

About the Company

The Ritz-Carlton operates more than 100 award-winning properties worldwide and is part of Marriott International 's portfolio of brands. Its Ladies and Gentlemen create distinctive guest experiences guided by The Ritz-Carlton Gold Standards and a commitment to exceptional luxury service.