Hotel IT Intern - Elevate Guest Experience & Tech Ops

Accor; Dubai; On-site; AED 50,000 - 67,000; Full time

Job summary

Accor in Dubai is seeking a proactive IT Intern to join our team. You will gain hands-on experience in hotel IT operations by assisting with maintaining all hotel information technology systems to ensure smooth daily operations and secure handling of data.

Daily tasks include IT support for Front Office and other departments, maintaining PMS & POS systems, hotel Wi‑Fi and network connectivity, backups, asset inventory, and assisting with system installations or openings.

Qualifications

• Fresh graduates and students pursuing IT degrees are encouraged to apply.
• Excellent communication and interpersonal skills.
• Proficient in English (verbal and written).

Responsibilities

• Provide daily IT support to hotel departments including Front Office, Finance, F&B.
• Support and maintain hotel systems such as PMS & POS systems.
• Maintain and monitor hotel Wi‑Fi and network connectivity for guests and staff.
• Troubleshoot hardware and software issues including computers, printers, servers, switches, and mobile devices.
• Manage user access, permissions, and passwords in line with security policies.
• Ensure regular system backups, updates, and antivirus protection.
• Maintain IT asset inventory and software licensing records.
• Support new system installations, upgrades, and hotel openings or renovations.
• Provide basic IT assistance related to guest technology issues when required.
• Ensure compliance with data protection, cybersecurity, and brand standards.

Skills

IT Support

Communication

English

Education

Diploma or Bachelor’s degree in Information Technology, Computer Science, Computer Engineering

Job description

Accor in Dubai is seeking a proactive IT Intern to join our team. You will gain hands-on experience in hotel IT operations by assisting with maintaining all hotel information technology systems to ensure smooth daily operations and secure handling of data.

Daily tasks include IT support for Front Office and other departments, maintaining PMS & POS systems, hotel Wi‑Fi and network connectivity, backups, asset inventory, and assisting with system installations or openings.