Front Office Intern

HOSPITALITY CONNECTION BARCELONA SL; Abu Dhabi; On-site; AED 13,000 - 20,000; Full time

Job summary

Accor in Abu Dhabi is seeking a Front Office Intern to gain hands-on experience in hotel front office operations. You will assist with guest services, check-in and check-out procedures, reservations and inquiries while developing strong communication and hospitality skills.

The role emphasizes teamwork, professionalism, and customer service excellence in a fast-paced environment, with opportunities to learn industry standards and brand practices.

Qualifications

• Diploma or Bachelor’s in Hospitality or related field.
• Excellent communication and interpersonal skills.
• Proficient in English (verbal and written); other languages are a plus.

Responsibilities

• Greet and welcome all guests with warmth and professionalism.
• Provide personalized check-in and check-out experiences.
• Assist guests with inquiries, directions, and hotel information.
• Offer welcome beverages or amenities based on guest status or preferences.
• Coordinate with Front Office, Concierge, and Guest Relations for seamless service.
• Maintain a visible lobby presence and assist guests as needed.
• Promote hotel services, facilities, and promotions.
• Handle guest feedback and resolve issues promptly.

Skills

Excellent communication

Interpersonal skills

Work under pressure

Multilingual

Guest service mindset

Education

Diploma or Bachelor’s Degree in Hospitality

Tools

Opera (PMS)

Job description

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS We are seeking a friendly and enthusiastic Front Office Intern to join our team in Abu Dhabi, United Arab Emirates. As a Front Office Intern, you will gain hands‑on experience in hotel front office operations by assisting with guest services, check‑in and check‑out procedures, reservations, inquiries, and day‑to‑day front office activities while developing strong communication, customer service, and hospitality skills.

• Greet and welcome all guests with warmth, professionalism, and a genuine smile
• Provide personalized check‑in and check‑out experiences
• Assist guests with inquiries, directions, and hotel information
• Offer welcome beverages or amenities upon arrival, based on guest status or preferences
• Coordinate with Front Office, Concierge, and Guest Relations to ensure a seamless guest experience
• Maintain a visible presence in the lobby and be readily available to assist or guide guests
• Promote hotel services, facilities, and ongoing promotions
• Handle guest feedback and resolve issues or escape them appropriately
• Ensure guest preferences and special requests are recorded and communicated effectively
• Maintain a polished and professional appearance at all times, in line with brand standards
• Anticipate guest needs and offer relevant recommendations to enhance their stay

Requisitos

• Currently pursuing Diploma or Bachelor’s Degree in Hospitality, Hotel Management, Tourism, or a related field.
• Excellent communication and interpersonal skills
• Proficient in English (verbal and written); additional languages are a plus
• Warm, outgoing, and service-oriented personality
• Ability to work under pressure and in a fast‑paced environment
• Strong knowledge of Abu Dhabi and its tourist attractions
• Basic computer skills; familiarity with Opera or similar hotel management software is preferred
• Passion for hospitality and creating memorable guest experiences
• Adaptability to work in a multicultural environment
• Attention to detail and ability to multitask efficiently
• Additional Language is an added advantage.