Hotel Cashier - Guest Payment Operations

Accor Group; Dubai; On-site; AED 39,000 - 61,000; Full time

Benefits offered by this job

Worldwide employee hotel discounts

Learning programmes

Professional development

Opportunities to progress across its%

Job summary

Accor Dubai is seeking a Hotel Cashier for Guest Payment Operations to safeguard daily revenue and ensure accurate guest billing in a fast-paced luxury hotel environment.

You will handle cash and card settlements, maintain meticulous records, and support front office and F&B operations with secure payment processing and strict financial controls.

Qualifications

• Experience as a hotel cashier in luxury hospitality or guest-facing role.
• Familiarity with Fidelio, Micros or similar hotel systems.
• Strong numerical accuracy and attention to detail.
• Excellent communication and professional demeanor.

Responsibilities

• Process guest bills and folios accurately through hotel payment systems.
• Verify cash and card transactions and ensure amounts match the balance.
• Maintain house bank within authorized limits and report discrepancies.
• Prepare end-of-shift remittance with breakdown of cash sales.
• Deposit remittance envelopes according to hotel procedures.
• Record all deposits on the daily cash drop sheet with Security present.
• Ensure deposits are verified and signed before leaving the cash drop area.
• Resolve cash shortages per financial controls and escalate as needed.

Skills

Hotel cashiering

Guest billing

Cash handling

Credit card processing

Fidelio

Micros

Cash reconciliation

House bank management

Remittance envelopes

Cash drop procedures

Payment verification

Room charge validation

Foreign currency guidance

Gift certificate processing

Shift closing

Open check monitoring

Financial controls

Guest service

Billing enquiry handling

Payment security

Record maintenance

Luxury hotel operations

Front office support

Tools

Fidelio

Micros

Job description

Hotel Cashier - Guest Payment Operations Job Snapshot

Role: Hotel Cashier - Guest Payment Operations

Location: Dubai, United Arab Emirates

Industry: Hospitality

Function: Retail-Counter Sales and Cashier Experience: Previous hotel cashier or guest-facing experience

Job Type: Full-time

Position Overview Hotel Cashier - Guest Payment Operations in Dubai, United Arab Emirates is a Hospitality opportunity focused on accurate guest billing, cash control, credit card settlements, remittance procedures, and professional customer service. Accor is hiring a detail-oriented cashier who can process payments securely, maintain complete transaction records, support hotel outlets, and follow established financial controls in a fast-paced luxury hotel environment.

Job Details

Country: United Arab Emirates

City: Dubai

Industry: Hospitality

Function: Retail-Counter Sales and Cashier

Salary: 3500-5500 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.

Gender: Any

Candidate Nationality: Any

Job Type: Full-time

Role Context

The Hotel Cashier safeguards daily revenue by ensuring every guest payment is processed, recorded, verified, and deposited correctly. The position supports front office and food and beverage operations by maintaining reliable cash handling, checking payment authorization, resolving settlement discrepancies, and protecting the hotel against financial loss. Careful work in this role contributes to accurate reporting, smooth guest departures, and trusted financial operations.

Key Responsibilities

• Process guest bills and folios accurately through Fidelio, Micros, and approved hotel payment systems.
• Present the final check clearly and confirm that the amount received matches the outstanding balance.
• Maintain an assigned house bank at its authorized value and report any discrepancy immediately.
• Provide correct change for cash transactions while preserving an accurate cash balance throughout the shift.
• Prepare a remittance envelope at the end of each shift with a complete breakdown of cash sales.
• Deposit sealed remittance envelopes into the authorized cash drop safe according to hotel procedure.
• Record every deposit on the Daily Cash Drop Sheet in the presence of a Security Officer.
• Ensure deposit entries are verified and signed before leaving the cash drop area.
• Report and settle cash shortages according to the hotel 's financial control requirements.
• Support the General Cashier and Security Officer during scheduled cash collection and envelope verification.
• Validate credit card expiry dates, signatures, transaction totals, and card acceptance requirements.
• Check that the charged amount matches the guest bill and any gratuity authorized by the customer.
• Follow established procedures when a card appears blocked, stopped, expired, or potentially fraudulent.
• Verify guest names before posting food and beverage charges to a hotel room.
• Request additional identification when the room occupant cannot be confirmed confidently.
• Explain politely that personal and company cheques are not accepted for settlement at food and beverage outlets.
• Direct guests presenting foreign currency to the Front Desk for exchange into UAE dirhams.
• Verify gift certificate validity, authorized signatures, value, conditions, and expiry dates.
• Attach redeemed gift certificates to the related guest check and secure them with the shift remittance.
• Confirm that no guest checks remain open in Micros before the outlet closes.
• Report unresolved or open transactions to the Outlet Manager before completing the shift.
• Maintain accurate payment records, guest checks, supporting vouchers, and cashier documentation.
• Protect guest financial information and follow payment card security requirements.
• Resolve routine billing questions professionally and escalated complex disputes to the responsible manager.
• Assist guests promptly and maintain a courteous, calm, and helpful manner during every interaction.
• Anticipate customer needs and provide suitable assistance without delaying service.
• Follow hotel operating standards, financial policies, disciplinary procedures, and internal controls.
• Review relevant operational manuals and remain current with cashiering procedures.
• Attend scheduled training and apply updated procedures in daily work.
• Maintain punctual attendance, professional grooming, and a presentable work area.
• Cooperate fully with colleagues and support other hotel areas when business needs require assistance.
• Participate in task force assignments for new hotel openings when requested.
• Report unusual payment activity, discrepancies, or control concerns to management.
• Complete additional cashiering or guest service duties assigned by the supervisor.

Ideal Profile

The preferred candidate has previous experience as a cashier, front office cashier, food and beverage cashier, or guest service employee within a luxury hotel or hospitality environment. Applicants should understand cash settlements, credit card processing, room-charge verification, remittance preparation, gift certificates, and shift-closing controls. Familiarity with Fidelio, Micros, or comparable hotel systems would be valuable. Strong numerical accuracy and careful attention to transaction details are essential. The role requires someone who can remain organized while processing several guest payments during busy service periods. Excellent communication and interpersonal skills are required, together with the ability to answer billing questions and resolve routine concerns professionally. Dependability, discretion, punctuality, and consistent compliance with financial procedures are important for success.

Skills Set

• Hotel cashiering
• Guest billing
• Cash handling
• Credit card processing
• Fidelio
• Micros
• Guest folio settlement
• Food and beverage cashiering
• House bank management
• Cash reconciliation
• Remittance envelopes
• Cash drop procedures
• Daily Cash Drop Sheet
• Payment verification
• Room charge validation
• Foreign currency guidance
• Gift certificate processing
• Shift closing
• Open check monitoring
• Financial controls
• Transaction accuracy
• Cash shortage reporting
• Guest service
• Billing enquiry handling
• Payment security
• Record maintenance
• Luxury hotel operations
• Front office support
• Food and beverage support
• Attention to detail
• Numerical accuracy
• Professional communication

Why Join Us

• worldwide employee hotel discounts
• learning programmes
• professional development
• opportunities to progress across its properties

Employees can strengthen their transaction management skills while working in a structured environment with established operating procedures. Accor offers worldwide employee hotel discounts, learning programmes, professional development, and opportunities to progress across its properties. Reliable performance may lead to senior cashiering, general cashier, income audit, front office, or hotel finance responsibilities.

About the Company

Accor is an international hospitality group operating hotels and resorts across numerous brands and destinations. The company supports inclusive employment, professional learning, internal mobility, and responsible hospitality. Its properties provide structured career opportunities for employees working across guest services, food and beverage, front office, finance, and hotel operations.