Hostess - Talea

Mandarin Oriental Hotel Group; Abu Dhabi; On-site; AED 89,000 - 134,000; Full time

Job summary

Based at the Emirates Palace Mandarin Oriental Abu Dhabi within the Food & Beverage Department, the Hostess is responsible for ensuring that the guests are welcomed to the restaurant and are seated in accordance with their wishes. Greet guests, seat them according to standards, and assist with reservations and inquiries to uphold the luxury dining experience.

This role requires strong communication and customer service skills, with Italian language as a plus, and a polished appearance in line

Qualifications

• Previous experience in the same role in a luxury hotel preferred.
• Strong communication and customer service skills.
• Additional language will be a plus; Italian language advantageous.

Responsibilities

• Welcome guests and seat them according to reservations and restaurant standards.
• Ensure table settings and top items are clean and in good repair.
• Greet guests in a friendly and courteous manner.
• Handle telephone bookings and inquiries and pass on guest comments to management.
• Maintain menus and guest collateral in clean, undamaged condition.
• Attend meetings and training sessions as required by management.

Skills

Customer service

Communication skills

Italian language (bonus)

Job description

About the job

Based at the Emirates palace Mandarin Oriental Abu Dhabi within the Food amp Beverage Department The Hostess is responsible for ensuring that the guests are welcomed to the restaurant and are seated in accordance with their wishes

Responsibilities and Duties

• During the opening procedure ensure that the table top set up is set according to the restaurant s requirements
• Ensure that all table top items are clean and in good repair
• Arrange restaurant seating plan in line with reservation book and Restaurant Manager requirements
• Clean chair sofa cushions
• Set up the hostess desk according to the standards of Emirates Palace Mandarin Oriental
• Greet the guest in a friendly and courteous manner according to the standards of Emirates Palace Mandarin Oriental
• Seat the guest according to the standards of Emirates Palace Mandarin Oriental
• Assist with service as required by the Restaurant Manager
• Handle all telephone bookings and inquiries in accordance with the standards of Emirates Palace Mandarin Oriental
• Ensure that the Restaurant Manager and Assistant Restaurant Manager are kept informed of all guest comments and complaints
• During the closing procedure ensure that all table top items are collected and cleaned as per the standards set by Emirates Palace Mandarin Oriental
• To be present in the restaurant during service hours
• Ensure that all menus drinks list and guest collateral items are kept clean and undamaged according to the standards set by Emirates Palace Mandarin Oriental
• Assist Restaurant Manager in maintaining all guest history records
• Attend communication meetings briefings and training sessions as required by the Restaurant Manager Training Manager and Food and Beverage Manager
• To keep the uniform neat and clean and ensure personal grooming and hygiene are in line with standards set by Emirates Palace Mandarin Oriental

Previous experience in the same role in a luxury hotel is preferred, resort experience will be a plus.Strong communication and customer service skills.Additional language will be a plus, Italian language will be a great advantage.

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.MOstay. When you work as hard as our colleagues do, it s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. We re Fans. Are you?