Hostess - Brunello Restaurant - Russian Speaker

Kempinski Hotel; Dubai; On-site; AED 56,000 - 89,000; Full time

Job summary

Kempinski Hotel in Dubai is seeking an experienced F&B professional to provide courteous, professional and efficient service in the assigned outlet, ensuring guest satisfaction and maximizing sales. The role requires knowledge of hotel services and menu offerings and effective upselling to guests.

Applicants should have 1–2 years in a similar position, preferably in a luxury five-star hotel, with excellent English communication skills and a flexible, guest-focused approach.

Qualifications

• Minimum of 1 to 2 years’ experience in a similar position.
• Preferably in an international, luxury five-star hotel.
• English - excellent communication skills.

Responsibilities

• The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing courteous, professional, efficient and flexible service.
• Be knowledgeable of all services and products offered by the hotel and understand menu items.
• Upsell all items offered by the department and offer alternatives to guests.

Skills

English proficiency

Communication skills

Job description

The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction.

• A courteous, professional and efficient service is provided at all times.
• All duties and tasks are performed as per the tasks required at the outlet.
• Be knowledgeable of all services and products offered by the hotel.
• Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
• Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully
• Ensure that the place of work and surrounding area is kept clean and organized at all times
• Successfully perform opening and closing procedures established for the assigned outlet
• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors
• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest
• Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety
• Maintain a good rapport and work relation with staff in the assigned department and within the hotel
• Maintain and update the restaurants guest history
• Maintain a legible and up to date reservation book
• Maintain and coordinate the printing of the respective restaurant menus

Skills

Desired Skills and Qualifications: Minimum of 1 to 2 years’ experience in a similar position Preferably in an international, luxury five-star hotel English - excellent communication skills