Restaurant Supervisor

Kempinski Hotels; Dubai; On-site; AED 67,000 - 112,000; Full time

Job summary

Kempinski Hotels in Dubai is seeking a Restaurant Supervisor to oversee service in the outlet, ensuring courteous and efficient hospitality in line with Kempinski DNA. The role reports to the Restaurant Manager and supports Head Waiter/Waitress and Host/Hostess as needed.

Applicants should have 1–2 years’ experience in a similar role, preferably in luxury five-star properties, with excellent English communication skills and the ability to manage high guest volume while maintaining quality and

Qualifications

• Minimum of 1–2 years’ experience in a similar position.
• Preferably in an international, luxury five-star hotel.
• English - excellent communication skills.
• Ability to handle high volume with attention to detail.

Responsibilities

• Serve food and beverages to guests in the assigned outlet while maintaining Kempinski standards.
• Provide courteous, professional and flexible service to maximize guest satisfaction.
• Upsell all menu items and assist guests with alternatives.
• Maintain knowledge of services and products offered by the hotel.
• Open and close the outlet following established procedures.
• Report guest feedback and complaints to supervisors and follow up.

Job description

Restaurant Supervisor

Application Deadline: 30 November 2026

Department: Food & Beverage

Employment Type: Permanent - Full Time

Location: United Arab Emirates - Dubai

Reporting To: Restaurant Manager

Description

The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction.

Key Responsibilities

• Responsible for behaving in a professional and harmonious manner and following the Kempinski code of conduct.
• Responsible for Head Waiter/ Waitress, Waiter/ Waitress & Host/ Hostess
• All duties and tasks are performed as per the tasks required at the outlet.
• Be knowledgeable of all services and products offered by the hotel.
• Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
• Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
• Ensure that the place of work and surrounding area is kept clean and organized at all times.
• Successfully perform opening and closing procedures established for the assigned outlet
• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
• Report guest complaints immediately to the supervisors and ensure follow up is performed with the guest.
• Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
• Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.

Job Requirements

• Minimum of 1 to 2 years’ experience in a similar position
• Preferably in an international, luxury five-star hotel
• English - excellent communication skills
• Should be result & quality driven.
• Ability to handle high volume with attention to detail
• Ability to cope with changing priorities and multiple tasks at the same time

About Kempinski

Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.

Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.

For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.

In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.