Hostess

Accor; Abu Dhabi; On-site; AED 42,000 - 66,000; Full time

Job summary

Accor in Abu Dhabi is seeking a customer-focused F&B service professional to provide prompt and courteous service to hotel guests. You will work in a luxury environment, communicating menu details and specials, and ensuring a smooth dining experience.

The role requires strong English, friendly energy, and a passion for hospitality; Arabic and French are a plus. You will handle POS transactions, maintain service standards, and support guests throughout meal periods.

Qualifications

• Must have prior experience in a similar luxury hotel/established restaurant.
• Be fun, energetic and have a passion for hospitality.
• Fluent English; Arabic and French are preferred.

Responsibilities

• Read daily events, to acknowledge any VIP’s arrivals.
• Know all menu items, garnishes, contents and preparation methods and relay that information to guests.
• Present children’s menus when appropriate, and describe specials and alternative cuisine.
• Serve and clear food and beverage items in a professional manner.
• Utilize the POS system to ring up sales, print checks, close checks and complete cash-out procedures.
• Carry trays, bus and reset tables with linen, china, glass and silver.
• Ascertain guests’ satisfaction and inform a manager of any problem and resolution.
• Follow cash and credit card procedures according to accounting guidelines.
• Maintain a clean, neat and orderly restaurant throughout service.
• Polish silver, refill salt, pepper, sugar, creamers, etc.
• Ensure work station is stocked with appropriate condiments at all times.
• Report guest comments regarding food and beverage to manager.
• Learn and adhere to safety, sanitation and hygiene policies.
• Maintain good working relationships with colleagues and other departments.
• Maintain knowledge of all F&B services, outlets and hotel features.
• Perform opening/closing side duties and set tables according to standards.
• Report deviations from set standards to manager.
• Ensure safety and cleanliness of service and storage areas.
• Minimize waste and mishandling of supplies and equipment.
• Carry out light cleaning and maintenance of the outlet.
• Assist other F&B Outlets during peak hours if needed.
• Have prior experience within a similar luxury hotel/established restaurant environment.
• Be fun, energetic and have a passion for hospitality.
• Fluent English speaker, Arabic & French are also preferred.

Skills

F&B service

Guest handling

POS system

Menu knowledge

Job description

\"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS\"

The Position

To provide prompt and courteous F&B service to the Hotel’s guests.

KEY ROLES & RESPONSIBILITIES

• Read daily events, to acknowledge any VIP’s arrivals.
• Must know all menu items, their garnishes, contents and preparation methods and be able to relay that information to guests in a polite and concise way if asked
• Present children's menus when appropriate, and describe specials and alternative cuisine
• Serve and clear food and beverage items in an unobtrusive and professional manner
• Utilize the POS system to ring up sales, print checks, close checks and complete cash-out procedures
• Carry trays, bus and reset tables with linen, china, glass and silver
• Ascertain guests’ satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolved
• Follow cash and credit card procedures according to the guidelines of the accounting department
• Maintain a clean, neat and orderly restaurant throughout service
• Polish silver, refill salt, pepper and sugar, creamers, etc
• Ensure that work station is stocked with appropriate condiments at all times
• Report any guest comments regarding food and beverage to manager
• Conscientious handling and maintenance of operating equipment
• Learn and adhere to safety, sanitation and hygiene policies
• Maintain good working relationships with colleagues, and all other departments
• Maintain complete knowledge of all F&B services, outlets and hotel services/features
• Perform opening/closing side duties as assigned and set all tables according to standards
• Report to manager any kinds of deviation from set standard and procedures
• Ensure that all service and storage areas are kept safe and clean
• Help minimize waste, neglect, breakages and mishandling of supplies and equipment
• Carry out light cleaning and maintenance of the outlet
• Assist other Food & Beverage Outlets in their operations during peak hours if needed

• Have prior experience within a similar luxury hotel/established restaurant environment.
• Be fun, energetic and have a passion for hospitality.
• Fluent English speaker , Arabia & French are also preferred.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.