Captain Waiter/Waitress

AccorHotels Middle East; Abu Dhabi; On-site; AED 112,000 - 156,000; Full time

Benefits offered by this job

Employee benefit card

Academies learning programs

Career growth across properties

Planet 21 CSR

Job summary

AccorHotels Middle East in Abu Dhabi is seeking an experienced Food & Beverage Outlet Supervisor to lead daily operations and deliver guest satisfaction through proactive service and a strong team. You will ensure standards from the Departmental Operations Manual are met and collaborate closely with Kitchen, Beverage, Housekeeping, and Stewarding.

This role requires 3-4 years in a 4-5 star hotel and a vocational hospitality qualification.

Qualifications

• Experience in a 4-5 star hotel.
• Diploma or degree in hospitality or related field.
• Strong leadership and guest service skills.

Responsibilities

• Promote and ensure guest satisfaction through prompt, courteous service.
• Manage floor operations and uphold service standards.
• Assign tasks and monitor team performance.
• Maintain outlet cleanliness and liaise with Housekeeping.
• Handle guest inquiries professionally.
• Oversee inventory and procurement procedures.
• Coordinate with Kitchen and Beverage teams.
• Ensure cash handling procedures and financial controls.
• Participate in departmental meetings and communications.

Skills

Team leadership

Guest service

Communication

Operations management

Education

High School/Diploma or Degree in vocational hospitality

Job description

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Promote and ensure guest satisfaction through prompt, courteous service and strong team leadership, maintaining a positive image in all guest interactions
• Manage floor operations efficiently, ensuring all operating standards align with the Departmental Operations Manual and established service levels
• Assign responsibilities to team members and monitor their performance to maintain service quality and outlet standards
• Maintain the outlet's cleanliness and organisation in both front and back of house areas, liaising with Housekeeping and Stewarding to ensure cleaning schedules are adhered to
• Handle all guest complaints, requests, and enquiries regarding food, beverage, and service with professionalism and discretion
• Oversee inventory management, including monthly and quarterly checks on operating equipment and supplies, and control requisitioning and storage procedures
• Liaise with Kitchen and Beverage departments on daily operations, quality standards, and promotional activities
• Ensure strict adherence to cashiering procedures and financial controls
• Maintain effective working relationships with all departments and contribute to departmental communications meetings
• Undertake reasonable tasks as assigned by the Food and Beverage Department and perform all duties with maximum efficiency and productivity

Qualifications

• Has 3-4 years' experience in 4-5 star Hotel
• High School/Diploma or Degree in vocational hospitality

Additional Information

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21