Royal Services Agent

Fairmont; Dubai; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Learning programs through Accor Academ

Corporate Social Responsibility (CSR)

Career development opportunities with1

Exclusive colleague perks includingAcc

Job summary

Fairmont Dubai is seeking a Royal Service Agent to ensure safety and outstanding guest service. You will respond to calls, transfer them to the right departments, and handle in-house guest requests with prompt follow-up.

You will manage wake-up calls, reservations, and maintain extension lists while coordinating with multiple departments. English proficiency is required, Arabic is a plus; MS Office and Opera knowledge is desirable.

Qualifications

• High School Diploma required; Business School or Hotel School diploma preferred.
• Strong guest service and communication skills.
• Proficient in English; Arabic language is an asset.
• Proficient in MS Office and Opera; training provided where needed.

Responsibilities

• Respond to all incoming calls, complying with Accor standards, and transfer to the appropriate destination.
• Respond to in-house guests’ requests and coordinate with departments.
• Log all requests and ensure follow-up within standard delays.
• Log and treat wake-up call requests.
• Handle restaurant reservations in SPA soft and be aware of promotions and events.
• Maintain updated telephone extension lists and assist with special deliveries for guests.
• Coordinate with other departments to ensure high levels of guest service and maximize guest satisfaction.
• Participate in emergency procedures, ensuring calls are answered and communications are coordinated during evacuations.

Skills

Guest services

Professional communication

Organizational skills

Team player

Multitasking

English proficiency

Arabic language (optional)

Education

High School Diploma / Business or Hotel School Diploma

Tools

Microsoft Office

Opera PMS

Job description

Job Description

At Fairmont Dubai, ensuring the safety and wellbeing of our Guests and visitors is an integral part of our operations. As a Royal Service Agent, your attentiveness and commitment to safe practices will facilitate enjoyable and memorable experiences for our Guests. Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

Respond to all incoming calls complying with Accor standards and transfer them to the appropriate destination.

Respond to all in house Guests’ requests and transmit the order to the corresponding dept for request to be treated complying with Accor standards.

Log all requests and ensure follow up on all of them within standard delay.

Log and treat wakeup call requests.

Treat restaurant reservations requests in SPA soft and is aware of all ongoing promotions and events in the hotel.

Maintain telephone extension lists updated.

Arrange special deliveries and celebration of special occasions for our Guests.

Participate in emergency procedures ensuring telephones are answered and coordinates communication till final evacuation.

Handle emergency line and elevators emergency alarms.

Receive and distribute faxes for Guests, apartment tenants and internal departments.

Act in accordance with the standards, conforms to the policies and procedures of Accor.

Possess full command of MFR, Opera and other Microsoft applications (necessary training will be provided).

Cooperate, coordinate and communicate with all other departments to ensure highest level of Guest service is maintained and the maximum profit is generated.

Ensures knowledge of all facilities, services and hours of operation in order to respond confidently and effectively to inquiries.

Qualifications

Minimum High School Diploma, Business School and / or Hotel School Diploma preferred.

Must possess outstanding Guest services skills, professional presentation and sophisticated communication skills.

Proficient in the English language (verbal & written),Arabic speakinglanguage is an asset.

Full proficiency in all office procedures and clerical duties.

Strong knowledge of Microsoft Office and Opera an asset.

Must be a strong team player, professional and enthusiastic with excellent organizational skills.

Must be able to work with multiple managers and prioritize tasks in an organized and self-efficient manner.

Be flexible on hours worked as dictated by business demands.

Additional Information

What is in it for You:

• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Career development opportunities with national and international promotion opportunities. The sky is your limit
• Join our team and enjoy a range of exclusive colleagueperks, includingdiscounted rates in Accor worldwide for you and your family, specialdiningand wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect:
We value the needs, ideas and individuality of others.We treat everyone with fairness and dignity.

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging:
We celebrate our differences.We support each other andwe always stand together.

Empowerment:
We have authority to take initiative and anticipate moments thatcreate unforgettable experiences.

Integrity:
We build trust through mutual respect and being authentic.

Our Commitment to Diversity & Inclusion:

Fairmontis committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS