Host/Hostess

The Arts Club Dubai - Hostesses & Reservations & Reception; Dubai; On-site; AED 67,000 - 134,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Job summary

The Arts Club Dubai is seeking a professional receptionist to greet members and guests warmly and manage bookings in line with club standards.

You will handle check-ins, cloakroom services, and provide excellent service while maintaining knowledge of club products and opening times. A minimum of 2 years in luxury hospitality and strong English are required.

Qualifications

• Minimum 2 years’ experience in same or similar role in luxury hotels or fine dining restaurant.
• Excellent level of spoken and written English is a must.
• Strong organisational and time management skills with a high degree of flexibility.
• Excellent communication and listening skills.
• Integrity in all dealings with high level of confidentiality.
• Ability to drive initiatives to increase brand loyalty.
• Ability to work long shifts and be flexible with time.

Responsibilities

• Check in guests, match with bookings and accept walk in members and guests if tables are available.
• Assist members and guests with changes, special requirements and any other requests as much as possible but without compromising the service flow, and always add notes on the booking.
• Make sure members and guests are offered cloakroom service, accept guests possessions and ensure the cloakroom is secure at all times.
• Be fully aware of opening times and have a full and up-to-date knowledge of Club’s products and services.
• Provide a quick and efficient service for all members and guests.
• Make sure communication with all relevant parties is clear, consistent and transparent and also ensure flexibility throughout service to maximize guests expectations.
• Maintain personal knowledge of all Club’s members and refresh your knowledge constantly.

Skills

English proficiency

Communication skills

Time management

Guest service

Confidentiality

Flexibility

Job description

ABOUT US

The Arts Club Dubai is perfectly located in the heart of the DIFC, set over four floors and totaling 65,000 square feet, in the brand-new ICD Brookfield Place development designed by Foster + Partners. It is the first international outpost of the celebrated and historical private members’ club, established in 1863 in Mayfair, London. The Club’s membership is a growing community of like-minded, diverse and dynamic people, all hailing from different cultures and sectors, from the region and further afield. A lifestyle for our members. The Club provides its members with a home away from home: a sanctuary for those seeking comfort, hospitality and elegance, with a level of quality, service and attention to detail that will leave them wanting for nothing.

JOB PURPOSE

Receptionist will be the first person to approach upon arrival to the Club. She will be responsible for providing excellent, professional, warm and friendly reception and service to our members and their guests in line with the Club standards. In addition, she willhandle table reservations, control the flow of members and supervise the assigned station / section.She will work with the rest of the team to uphold correct booking policies and other Club rules while delivering courteous service and ensuring strong member recognition at all times.

WHAT WILL YOU DO

Your main duties and responsibilities are:

• Check in guests, match with bookings and accept walk in members and guests if tables are available
• Assist members and guests with changes, special requirements and any other requests as much as possible but without compromising the service flow, and always add notes on the booking
• Make sure members and guests are offered cloakroom service, accept guests possessions and ensure the cloakroom is secure at all times
• Be fully aware of opening times and have a full and up-to-date knowledge of Club’s products and services
• Provide a quick and efficient service for all members and guests\
• Make sure communication with all relevant parties is clear, consistent and transparent and also ensure flexibility throughout service to maximize guests expectations
• Maintain personal knowledge of all Club’s members and refresh your knowledge constantly

WHAT WE ARE LOOKING FOR

The successful candidate will have the following experience and skills:

• Minimum 2 years’ experience in same or similar role in luxury hotels or fine dining restaurant
• Excellent level of spoken and written English is a must
• Have strong organisational and time management skills with a high degree of flexibility
• Excellent communication and listening skills
• Demonstrate integrity in all dealings and maintain high level of confidentiality
• Have the ability to drive initiatives to increase brand loyalty
• Ability to work long shifts and be flexible with your time

THE BENEFITS

The Arts Club Dubai is offering a competitive and attractive remuneration and benefits package.

Compensation: Competitive salary