Head Waiter/Waitress

The Arts Club; Dubai; On-site; AED 50,000 - 73,000; Full time

Benefits offered by this job

Competitive remuneration

Job summary

The Arts Club Dubai is seeking a hospitality professional for a luxury dining service role. You will take orders, deliver meals, promote sales and ensure a memorable guest experience for members and guests in a refined setting.

Must have at least 2 years in a similar role within luxury hotels or fine dining. Excellent English, strong organization, and a team‑oriented approach are essential to lead service during shifts.

Qualifications

• Minimum 2 years’ experience in same or similar role in luxury hotels or fine dining
• Excellent level of English, written and spoken
• Knowledge of Food and Beverage applications
• Have strong organisational and time management skills with a high degree of flexibility
• Excellent team management, communication and listening skills
• Demonstrate integrity in all dealings and maintain high level of confidentiality
• Ability to work long shifts and stand for the extended period of time

Responsibilities

• Take orders and deliver food dishes following the department SOPs
• Promote sales and build up good relationship with members and guests
• Provide coaching and motivation to team members during service
• Handle requests, enquiries and complaints in a professional manner
• Liaise with kitchen and reception on information and preferences
• Ensure crockery, cutlery and equipment are prepared and available
• Keep outlet clean and presentable during opening hours
• Monitor daily checklist and complete opening/closing duties

Skills

English proficiency

Guest service

Team leadership

F&B knowledge

Job description

ABOUT US

The Arts Club Dubai is perfectly located in the heart of the DIFC, set over four floors and totaling 65,000 square feet, in the brand-new ICD Brookfield Place development designed by Foster + Partners. It is the first international outpost of the celebrated and historical private members’ club, established in 1863 in Mayfair, London. The Club’s membership is a growing community of like-minded, diverse and dynamic people, all hailing from different cultures and sectors, from the region and further afield. A lifestyle for our members. The Club provides its members with a home away from home: a sanctuary for those seeking comfort, hospitality and elegance, with a level of quality, service and attention to detail that will leave them wanting for nothing.

WHAT WILL YOU DO

Your main duties and responsibilities are:

• Take orders and deliver food dishes following the department Standard Operating Procedures
• Promote sales and build up good relationship with members and guests, and ensure a positive and lasting guest experience by obtaining direct feedback
• Provide coaching and motivation to team members in all aspects during service, and ensure all guests receive the best possible level of service, care and knowledge
• Handle requests, enquiries and complaints in a professional and courteous manner
• Liaise with the kitchen regarding all food related issues, and with reception team on all guest related information, preferences and return time
• Ensure that all crockery, cutlery and any other objects and equipment needed for service are prepared and available
• Ensure that the outlet is clean and presentable throughout the opening times
• Monitor the daily checklist and ensure all opening and closing duties are completed

WHAT WE ARE LOOKING FOR

The successful candidate will have the following experience and skills:

• Minimum 2 years’ experience in same or similar role in luxury hotels or fine dining restaurant
• Excellent level of English, written and spoken
• Knowledge of Food and Beverage applications
• Have strong organisational and time management skills with a high degree of flexibility
• Excellent team management, communication and listening skills
• Demonstrate integrity in all dealings and maintain high level of confidentiality
• Ability to work long shifts and stand for the extended period of time

THE BENEFITS

The Arts Club Dubai is offering a competitive and attractive remuneration and benefits package.

Compensation: Competitive salary