Hospitality Training Manager: Elevate Guest Experience

The Ritz-Carlton Hotel Company, L.L.C.; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. in Abu Dhabi is seeking a Training Programs Manager to assist in identifying employee development needs and ensuring effective training.

You will design and deliver programs covering product knowledge, service excellence, and leadership skills to drive guest satisfaction and business results. Responsibilities include needs assessments, program development, delivering both custom and corporate trainings, evaluating effectiveness, and aligning training plans

Qualifications

• Experience in identifying employee development needs and delivering training.
• Ability to design and develop training programs for diverse audiences.
• Strong facilitation and feedback skills.

Responsibilities

• Promotes and informs employees about training programs.
• Observes service behaviors and provides feedback to staff and managers.
• Measures training effectiveness and ROI.
• Assists with developing training plans and budgets.
• Monitors enrollment and attendance in classes.
• Aligns training with brand values and service standards.

Skills

Training delivery

Needs assessment

Facilitation

Leadership

Education

2-year degree in HR/related field

Bachelor's degree in HR/ Hospitality/ related

Certified trainer

Job description

The Ritz-Carlton Hotel Company, L.L.C. in Abu Dhabi is seeking a Training Programs Manager to assist in identifying employee development needs and ensuring effective training.

You will design and deliver programs covering product knowledge, service excellence, and leadership skills to drive guest satisfaction and business results. Responsibilities include needs assessments, program development, delivering both custom and corporate trainings, evaluating effectiveness, and aligning training plans