Hospitality L&D Lead: Training, Quality & Growth

Accor; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Accor in Dubai is seeking an experienced Learning & Development specialist to oversee training programs and quality initiatives across hotels. You will design, update and manage training materials, align with Corporate Talent Strategy, and support performance reviews for supervisory staff.

You will coordinate training certificates, administer monthly reports and drive e-learning initiatives with the People & Culture team.

Qualifications

• 2–3 years experience in L&D, HR or training coordination in hospitality.
• Bachelor's Degree in HR, Business Admin, Organizational Psychology, or Hospitality.
• Trainer certification or equivalent with expertise in adult learning.
• Proven track record in designing, delivering, and evaluating comprehensive learning and development programs.
• Strong communication and interpersonal skills; ability to lead cross-functional teams.

Responsibilities

• Compile and update training manuals and tools with Area Director of Learning & Development.
• Ensure alignment with Corporate Talent Strategy and apply accordingly.
• Coordinate annual performance reviews for supervisory staff with People & Culture.
• Order and distribute training certificates.
• Maintain training materials and job descriptions with in-house Departmental Trainers.
• Establish monthly training, quality, and business summary reports.
• Drive e-learning initiatives and coordinate external courses when applicable.
• Lead quality assurance activities and related improvement actions.

Skills

L&D experience

HR

Training coordination

People leadership

Communication skills

Education

Bachelor's Degree in HR / Business / Organizational Psychology / Hospitality

Trainer certification

Job description

Accor in Dubai is seeking an experienced Learning & Development specialist to oversee training programs and quality initiatives across hotels. You will design, update and manage training materials, align with Corporate Talent Strategy, and support performance reviews for supervisory staff.

You will coordinate training certificates, administer monthly reports and drive e-learning initiatives with the People & Culture team.