Hospitality L&D Manager: Training, Quality & Growth

Accor; Dubai; On-site; AED 180,000 - 260,000; Full time

Job summary

Accor in Dubai is seeking a skilled training professional to lead Establishment Training Tools, Administration, Training and Quality initiatives across the hotel. You will compile and update manuals, align with Corporate Talent Strategy, coordinate performance reviews, and drive certificates, conflicts management, and guest feedback improvements.

The role also covers developing course material, maintaining training standards, coordinating with leadership, and driving e-learning efforts to

Responsibilities

• Compile and update requisite technical training manuals and tools in collaboration with the Area Director of Learning & Development.
• Ensure alignment with Corporate Talent Strategy issued by the Corporate Centre and apply it accordingly.
• Coordinate and support yearly performance reviews for supervisory staff with the People & Culture Department.
• Order and organise distribution of Training Certificates.
• Provide ongoing information on arising problems or conflicts within departments on a confidential basis.
• Evaluate customer needs from guest questionnaire feedback and compile measures for correction or improvement.
• Compile course/training requirements and attendance.
• Compile hotel inspection reports, and on-the-job observance.
• Ensure proper course material and updated job descriptions for in-house Departmental Trainers across all departments; update with supervisors.
• Counsel supervisors/employees in training matters.
• Establish monthly training, quality, and business summary reports per hotel/regional office requirements.
• Implement MHR Learning & Development standards.
• Coordinate updating of personal files of employees with People & Culture.
• Ensure annual development plans for Heads of Departments and below are prepared.
• Ensure quality reporting and action planning within timeframes.
• Train in-house Departmental Trainers and select those to cover every required field.
• Coordinate and supervise internal technical training for Department Heads and supervisors.
• Ensure monthly training schedules are established in advance.
• Coordinate training activities with General Manager, HODs and Area Director of Learning & Development when applicable.
• Oversee the property induction process and programs – including WTM.
• Ensure completion of all training according to the Training Matrix.
• Evaluate and update property training programs and initiatives.
• Identify strategic partners for development and delivery of training.
• Drive e-learning within the property.
• Follow up with participants of external courses to ensure learning is applied in the workplace.

Job description

Accor in Dubai is seeking a skilled training professional to lead Establishment Training Tools, Administration, Training and Quality initiatives across the hotel. You will compile and update manuals, align with Corporate Talent Strategy, coordinate performance reviews, and drive certificates, conflicts management, and guest feedback improvements.

The role also covers developing course material, maintaining training standards, coordinating with leadership, and driving e-learning efforts to