Assistant Manager, People Development

Accorhotel; Abu Dhabi; On-site; AED 180,000 - 340,000; Full time

Job summary

AT Rixos Marina Abu Dhabi is seeking an Assistant Manager People Development to lead the establishment and updating of training tools, manuals, and programs in collaboration with the Regional Office. You will coordinate annual performance reviews for supervisory staff together with the People & Culture team and ensure training certificates are issued.

The role encompasses administration, training delivery, quality assurance, and broad staff development.

Qualifications

• 2 years of L&D experience in hospitality
• Proven experience delivering learning programs in multi-unit org
• Strong oral and written communication skills
• Design and delivery of learning content
• Multicultural awareness and teamwork

Responsibilities

• Coordinate and deliver learning programs across departments in the property
• Develop and update training materials and job descriptions
• Lead quality assurance for training standards and evaluate guest feedback
• Coach supervisors and managers on development plans and performance
• Organize and maintain records for training certificates and attendance

Skills

L&D experience

Project management

Communication

Coaching

Education

Bachelor's degree

Job description

Assistant Manager People Development

AT Rixos Marina Abu Dhabi we are looking for Assistant Manager People Development who will foucus on Establishment of Training Tools Compilation and updating of the requisite technical training manuals and tools per field in collaboration with the Regional Office Helps in coordinating and supports yearly performance reviews for supervisory staff together with the People & Culture team Orders and organizes distribution of Training Certificates Evaluates guest needs from feedback of the guest questionnaires and compiles relevant measures for correction or improvement

Administration

Compiles course training requirements and attendance Compiles hotel inspection reports on the job observance Ensures proper course material and up-dated job descriptions for in-house Departmental Trainers are available for all departments Continuously adapts them with relevant supervisors to their operational requirements Counseling of supervisors employees in training matters How to Train etc Establishes monthly training quality and business summary reports according to Hotel s regional office requirements Implements hotel Learning & Development standards Co-ordinates up-dating of personal files of employees together with the P & C Team Ensures that individual development plans are put together on an annual basis for Heads of Departments and below in the property Proper Quality Reporting and action planning implementation according to time frame

Training

Training of in-house Departmental Trainers and selecting of those to cover every required field Conducts co-ordinates and supervises all kinds of internal technical training and courses of the Department Heads and supervisors Ensures that departmental training schedules are established every month in advance Co-ordinates training activities in coordination with General Manager HODs and Area Director of Learning and Development when applicable Oversees the property induction process and programmes Evaluates and updates property training programmes and initiatives Identifies strategic partners for development and delivery of training when appropriate Drives e-learning within the property Follows up with participants of external courses including Accor Academy HERO Learning modules to ensure learning is applied in the workplace

Quality

Lead planning activities for Quality Lead a team of quality assurance committee that performs quality assurance checks This includes hiring skill development and managing performance Setting quality assurance objectives and ensuring that targets are achieved Conduct monthly Quality Assurance meeting debate planning and action plans and discussing the quality status quo and areas of development Monitor the guest feedback and staff performance and assess the pros and cons and assist finding keys to develop and maintain high quality Assists in new hire or recurrent training delivery as required Review Global Brand Compliance assessment and improvement reference with the hotel department heads and ensure setting and implementation of the action plans required Promote quality and performance improvement throughout the hotel Identifying relevant quality-related training needs and deliver training Gather relevant data and produce statistical reports in a monthly basis Conducts internal Audits and inspections to ensure standards and objectives are met Coach and motivate managers and staff and display high influencing skills Performs special projects and other duties as assigned by management as required

General

Informs GM-HODs-Supervisors regarding important events and news from within the hotel operation to avoid misunderstandings and rumors gossip Is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his her field of responsibility Activities shall be guided by the principles shown within the Learning and Development purpose and objectives Familiar with the Trust You and Quality related systems

Metrics

Learning and Development Audit Peer Audit Brand Audit Trust You Learning & Development BudgetCompany Description Positive Orientation.Operational Decision Making.Self-Development & Management.

Qualifications

Bachelor's degree in a relevant field of work, or an equivalent combination of education and work-related experience.Experience of 2 years in L&D roles within the hospitality industry with track record.Proven progressive work-related experience in managing and directing the development and delivery of learning or organization development programs in a multi-unit organization.Highly developed oral and written communication skills.Demonstrated proficiency in designing and delivering effective learning programs to multi-cultural, multi-level audiences.Broad understanding of people strategy, including the drivers of organization effectiveness.Strong organizational skills, ability to project manage and execute.Ability to develop and design new and unique content.Multicultural awareness and ability to work with people from diverse cultures.Demonstrated teamwork communication including ability to coach and deliver feedback in a constructive manner.Excellent interpersonal, and team leadership skills.Strong management skills with the ability to prioritize and manage multiple tasks simultaneously.Flexibility to adapt to a dynamic and fast-paced environment.