Home Appliances Technician

Tanqeeb; Dubai; On-site; AED 134,000 - 201,000; Full time

Job summary

Tanqeeb in Dubai is seeking an experienced field service technician to handle appliance repairs and service calls. You will visit customers at their homes or sites, diagnose issues, and resolve technical problems efficiently.

You will advise on estimated parts costs, obtain prior approvals, carry replacement components, record usage, and ensure jobs close within the defined turnaround time. You will also maintain the company vehicle in good condition and be ready for service.

Qualifications

• Minimum 4 years of local experience in home appliances industry.
• Strong communication skills in English (verbal and written).
• Proven ability to deliver excellent customer service and ensure customer satisfaction.

Responsibilities

• Log all service calls in the system and update progress as per the defined workflow.
• Visit customers’ homes/sites with prior appointments to diagnose and resolve technical issues efficiently.
• Advise the customer on the estimated cost and obtain prior approval or advance payment before placing the request for spare parts.
• Carry essential replacement components necessary for appliance repairs and record their usage.
• Ensure timely job closure within the defined Turnaround Time (TAT).
• Maintain the company vehicle in good condition and ensure it is service-ready at all times.

Skills

Customer service

Communication

English proficiency

Job description

• Log all service calls in the system and update progress as per the defined workflow.
• Visit customers’ homes/sites with prior appointments to diagnose and resolve technical issues efficiently.
• In cases where spare parts are required, advise the customer on the estimated cost and obtain prior approval or advance payment before placing the request.
• Carry essential replacement components necessary for appliance repairs and record their usage .
• Ensure timely job closure within the defined Turnaround Time (TAT).
• Maintain the company vehicle in good condition and ensure it is service-ready at all times.

Desired Candidate Profile

• Minimum 4 years of local experience within the home appliances industry.
• Strong communication skills in English (both verbal and written).
• Proven ability to deliver excellent customer service and ensure customer satisfaction.