Field Service Technician

HOMEWIDE LLC; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

HOMEWIDE LLC is seeking a Service Technician to diagnose, troubleshoot, repair and maintain home appliances on-site. The role emphasizes timely, cost-effective solutions and high customer satisfaction.

The technician will handle on-site repairs, perform testing, prepare detailed service reports, and advise customers on maintenance and best usage practices. UAE driver’s license required; multiple shifts may apply.

Qualifications

• High school with technical diploma.
• Certificate in Electronic Repair.
• 5 years’ experience in house appliances repair and installation.

Responsibilities

• Manage on-site repair, maintenance, testing and documentation of processes.
• Diagnose errors and issues and provide timely service reports.
• Call customers to schedule visits and coordinate service calls.
• Provide basic maintenance tips to extend appliance life.
• Prepare reports and obtain customer signatures; submit to Technical Supervisor.
• Assist with delivery, installation, project and workshop repairs as needed.
• Maintain tools and company vehicles issued to you.
• Coordinate with supervisor to avoid delays in service calls.
• Attend to tasks assigned by supervisor; participate in product training on safety laws.
• Collect service charges and hand over cash to supervisor.

Skills

Troubleshooting

Customer service

Communication

Self-management

Technical knowledge

Results driven

Education

High school diploma with Technical training

Certificate in Electronic Repair

Job description

The Service Technician diagnoses, troubleshoots, and resolves and repairs issues in a timely and cost-effective manner and promotes and maintains a high level of customer satisfaction with our products and services. The service technician works with clients to maintain a comprehensive and timely solution.

SECTION II: KEY DUTIES & RESPONSIBILITIES

• Manage all on-site repair, maintenance, repairs and testing tasks to ensure proper documentation of all related processes.Diagnose errors and technical problems and determine proper solutions to produce timely and detailed service reports.Satisfy customer needs by making appropriate recommendations and briefings about usage preventative maintenance.
• Call the customer for the visiting appointment time.
• Attend the customer service calls, diagnose & repair as per the symptoms cure guidelines.
• Provide basic maintenance care & tips to lengthen the life of customer appliances.
• Prepare of report in the worksheet and obtaining of signature from customer, accomplishment report and to be submitted to the Technical supervisor.
• Prepare of cash collection remittance sheet and submit the cash to supervisor.
• Assist of delivery & installation, project and workshop repair when it is needed.
• Maintain of tools & vehicles being issued by the company.
• Collect and delivery of appliances from the dealers, showrooms or from customer (if any).
• Coordinate with the supervisor for any issue arises while in duty in order to avoid delays of attending service calls.
• Attend any other task given by the supervisor from time to time.
• Participate in product training provided by the company the enhance the knowledge Company with MHAO and RTA safety laws while driving the vehicle.
• To collect Service charges/fees from the customer and daily handover the collection amount to technical/service supervisor.

SECTION III: KNOWLEDGE, SKILLS, COMPETENCIES

Eductational Qualification:Completed high school with Technical DiplomaAdditional Qualification:Certificate in Electronic RepairYears of Experience:5 years’ experience in house appliances repair and installationJob specific skills:High-level ability to test, troubleshoot, service, and repair Home Applinaces . Ability to adapt to dynamic work schedules and flexible shifts, Excellent Customer service, Communication and Self-management, Must have UAE’S driver’s licenseKey competencies:Communication, Troubleshooting and Problem Solving, Technical Knowledge, Customer Focus, Results Driven