Holiday Operations & Product Admin (Outbound)

HolidayMarket.ae; Dubai; On-site; AED 45,000 - 56,000; Full time

Job summary

HolidayMarket.ae is seeking a dynamic Holiday Operations & Product – Administrative Executive to support our front-end sales and back-end travel operations in Dubai. You will manage daily booking operations and update website products, ensuring accurate content and competitive pricing.

The role requires a Bachelor’s degree in tourism or business, 2+ years in travel product/ops, strong negotiation and CRM skills, and the ability to work under pressure with multiple priorities.

Qualifications

• 2+ years of proven experience in product and operations within the travel industry.

Responsibilities

• Plan and manage the end-to-end delivery of holiday packages and ensure seamless customer experiences.
• Coordinate with suppliers, airlines/transport providers, and accommodation partners to secure optimal deals and quality services.
• Monitor and improve operational processes for efficiency and cost-effectiveness.
• Handle customer escalations and resolve issues promptly to maintain high satisfaction levels.
• Ensure compliance with legal and regulatory requirements applicable to the travel industry.
• Manage all bookings after sales close and provide post-sales customer support.
• Design attractive holiday packages tailored to various customer segments and update products on the website.

Skills

Negotiation

Communication

Interpersonal skills

Travel software

CRM systems

Microsoft Office

Education

Bachelor's degree in Tourism, Business Administration, or a related field

Master's degree preferred

Tools

Travel software

CRM systems

Microsoft Office

Job description

Job Title: Holiday Operations & Product Admin (Outbound)

Work Location: Dubai – Onshore (Open to candidates willing to relocate to Dubai)

Job Type: Full-Time

Compensation: AED 4,000 - 5,000/ month

Company Overview

HolidayMarket.ae is a new-age, fast-growing travel company committed to crafting unforgettable experiences for travelers. With a growing presence across the GCC region, our goal is to connect customers with top-tier destinations, seamless services, and expert travel planning.

Job Overview

We are looking for a dynamic and experienced Holiday Operations & Product – Administrative Executive to support our front-end Sales team and back-end travel operations, with a focus on daily booking operations and managing products on the website. The ideal candidate has a strong understanding of the travel and tourism industry, excellent system-handling skills, and a focus on travel product innovation.

Key Responsibilities

Operations Management

• Plan and manage the end-to-end delivery of holiday packages, ensuring seamless customer experiences.
• Coordinate with suppliers, airlines/transport providers, and accommodation partners to secure optimal deals and quality services.
• Monitor and improve operational processes for efficiency and cost-effectiveness.
• Handle customer escalations and resolve issues promptly to maintain high satisfaction levels.
• Ensure compliance with legal and regulatory requirements applicable to the travel industry.
• Manage all bookings after sales close and provide post-sales customer support.

Product Development

• Design attractive holiday packages tailored to various customer segments — families, corporate clients, and luxury travelers.
• Conduct market research to identify customer preferences and emerging travel trends.
• Introduce innovative offerings to differentiate the company in a competitive market.
• Update all products on the website and maintain validity, cost, and other key content.

Qualifications & Skills

• Bachelor's degree in Tourism, Business Administration, or a related field (Master's degree preferred).
• Minimum 2+ years of proven experience in product and operations within the travel and tourism industry.
• Strong knowledge of international and domestic travel markets, destinations, and trends (GCC market exposure preferred).
• Excellent negotiation, communication, and interpersonal skills.
• Proficiency in travel software, CRM systems, and Microsoft Office Suite.
• Ability to work under pressure, manage multiple priorities, and meet tight deadlines.

Additional Requirements

• Flexibility to work during weekends, holidays, or extended hours as required (aligned with Dubai/GCC business hours).
• Availability to travel for industry events, supplier meetings, or destination inspections, as needed.