Health and Safety Officer - Security

Novotel & ibis Balikpapan; Ras Al Khaimah; On-site; AED 180,000 - 260,000; Full time

Job summary

Novotel & ibis Balikpapan seeks an experienced Security Team Leader to supervise the security team, oversee daily operations, and ensure procedures are followed to the highest standard.

The role requires strong knowledge of CCTV, access control, and emergency response, with a proven ability to train staff, report incidents, and collaborate with hotel departments.

You will maintain guest and staff safety, lead drills, and uphold local security regulations.

Qualifications

• Minimum 3–5 years in security, with at least 2 years in a supervisory role.
• Hospitality or luxury industry experience preferred.
• Strong leadership and crisis management skills.
• Knowledge of CCTV, access control, and alarm systems.
• Excellent verbal and written communication and reporting abilities.

Responsibilities

• Supervise and lead the security team and ensure training.
• Oversee daily security operations and surveillance.
• Respond to incidents and document reports.
• Monitor CCTV and perform regular patrols.
• Maintain safety for guests and staff.
• Lead emergency response and drills.
• Collaborate with other departments to ensure security of high-risk zones.
• Maintain compliance with local laws and company policies.

Skills

Team leadership

Security management

Crisis management

Communication skills

Report writing

Patrol and observation

Guest & staff safety

Emergency response

Incident investigation

Collaboration with departments

Problem-solving

Attention to detail

Education

High School diploma or equivalent

Security management qualification (plus)

Tools

CCTV systems

Access control

Alarm systems

Job description

Team Leadership

Supervise and lead the security team, ensuring all security personnel are well-trained, follow procedures, and perform their duties to the highest standard.

Security Operations

Oversee the daily operations of security systems, including surveillance, access control, and alarm systems, to ensure the safety and security of the property.

Incident Management

Respond quickly and effectively to security incidents, emergencies, or disturbances. Investigate and document incidents, preparing reports and taking appropriate follow-up action.

Monitoring & Surveillance

Monitor CCTV systems, alarm systems, and conduct regular patrols to detect any potential security risks or breaches.

Guest and Staff Safety

Maintain a visible presence on the property to ensure the safety and well-being of guests and staff. Provide assistance and guidance to both employees and guests when needed.

Emergency Response

Lead emergency response procedures during evacuations, first-aid events, and fire drills, ensuring that all staff and guests adhere to safety protocols.

Training & Development

Provide on-the-job training and guidance to security personnel to ensure they remain updated on procedures, emergency protocols, and best security practices.

Incident Reporting

Maintain accurate logs of all security-related incidents, suspicious activities, and accidents, and prepare regular reports for management.

Collaboration with Departments

Work closely with other departments such as housekeeping, maintenance, and front desk to ensure the security of all areas, particularly high-risk zones and special events.

Security Systems Maintenance

Ensure that all security systems (CCTV, access control, alarms) are functioning properly, and report any malfunctions to the appropriate department for repair.

Compliance with Security Procedures

Ensure the property complies with all relevant local security laws and regulations, company policies, and industry best practices.

Education

High School diploma or equivalent; further qualifications in security management or related fields are a plus.

Experience

Minimum of 3-5 years of experience in security, with at least 2 years in a supervisory role, preferably within the hospitality or luxury industry.

Leadership Skills

Proven experience in leading and managing a security team, ensuring high performance and adherence to security protocols.

Crisis Management

Ability to handle security crises with professionalism and calm, leading the team effectively during emergencies.

Knowledge of Security Systems

Strong working knowledge of CCTV, access control systems, alarm systems, and general security procedures.

Communication Skills

Excellent verbal and written communication skills, with the ability to create reports, communicate effectively with team members, and interact with guests and employees.

Attention to Detail

A sharp eye for detecting security risks and potential hazards, along with a strong focus on following up on every security concern.

Problem-Solving Skills

Excellent ability to analyze security situations, make quick decisions, and implement effective solutions.

Physical Stamina

Ability to remain active, patrol large areas, and respond to security issues in physically demanding conditions.

Customer Service Orientation

A professional, approachable, and courteous demeanor when interacting with guests and staff.

Technology Proficiency

Competent in the use of security technologies and basic office software (Word, Excel, etc.).