Restaurant F&B Lead - Guest Experience & Service

Accor; Ras Al Khaimah; On-site; AED 78,000 - 134,000; Full time

Benefits offered by this job

Competitive Salary

Duty Meals provided; breakfast/lunch/d

Vacation tickets /benefits provided by

Medical Insurance Provided

Job summary

Rixos Bab Al Bahr is seeking a hands-on Restaurant Supervisor to manage daily dining operations and ensure exceptional guest service in a luxury environment.

You will lead wait staff, coordinate with Kitchen, Bar, and Housekeeping, and drive guest satisfaction through upselling and attention to detail. The role requires strong leadership, communication, and training skills in a fast-paced setting.

Responsibilities

• Supervise the daily restaurant operations and ensure smooth, efficient service.
• Oversee assigned station/section, ensuring high standards of guest satisfaction and service quality.
• Lead, guide, and monitor waiters/waitresses, including side duties and daily performance.
• Handle guest requests, complaints, and enquiries professionally while building positive guest relationships.
• Drive sales through upselling and identifying guests' additional needs.
• Ensure food and beverage quality, cleanliness, safety, and compliance with operating standards.
• Conduct pre-shift briefings and coordinate daily operations with the Kitchen, Bar, Housekeeping, and Stewarding teams.
• Monitor mise-en-place, equipment, par stocks, inventory, maintenance, and restaurant presentation.
• Assist in staff scheduling, roster preparation, timesheet submission, and manpower planning.
• Conduct employee training, performance appraisals, coaching, and talent development.
• Maintain operational records, including logbooks, incident reports, lost & found, and departmental communication.
• Support promotional activities, update operational manuals, attend meetings, and ensure compliance with company policies and local regulations.
• Perform inventory management and any other duties assigned by the Food & Beverage management team.

Skills

Guest service

Team leadership

Upselling

Communication

Training & development

Job description

Rixos Bab Al Bahr is seeking a hands-on Restaurant Supervisor to manage daily dining operations and ensure exceptional guest service in a luxury environment.

You will lead wait staff, coordinate with Kitchen, Bar, and Housekeeping, and drive guest satisfaction through upselling and attention to detail. The role requires strong leadership, communication, and training skills in a fast-paced setting.