Captain Waiter

AccorHotels Middle East; Abu Dhabi; On-site; AED 216,000 - 336,000; Full time

Benefits offered by this job

Competitive Salary

Duty meals and breaks

Medical Insurance Provided

Vacation tickets/benefits

Job summary

AccorHotels Middle East is seeking an experienced Captain Waiter for Rixos Marina Abu Dhabi to lead the front-of-house team and ensure guests experience the highest level of service. The role requires managing staff, coordinating with the kitchen, and delivering memorable dining experiences.

The ideal candidate has strong leadership, exceptional guest service, and solid knowledge of menu items and wine pairings, with flexibility to work evenings, weekends, and holidays.

Qualifications

• 3+ years in restaurant service management or equivalent.
• Proven leadership and team development experience.
• Exceptional customer service with guest-focused attitude.
• Strong English communication; multilinguals are a plus.

Responsibilities

• Greet guests and manage seating and table assignments for optimal flow.
• Oversee service quality, timing, accuracy, and presentation.
• Address guest concerns promptly and professionally to ensure satisfaction.
• Coordinate front-of-house with kitchen for smooth service.
• Conduct staff training on service protocols, menu knowledge and guest interaction.
• Ensure compliance with health, safety and sanitation regulations.
• Manage reservations and special requests with guests and team members.
• Maintain knowledge of menu items, ingredients, and wine/beverage pairings.
• Perform opening/closing duties and inventory checks.
• Provide performance feedback and support staff development.

Skills

3+ years restaurant service management

leadership and team management

customer service excellence

excellent English communication

problem solving under pressure

time management

knowledge of food safety and health/s,

attention to detail and organization

flexible hours including evenings andR

training and mentoring hospitality

wine service & beverage knowledge

Job description

Company Description

We are far more than a worldwide leader in hospitality. We welcome you as you are and offer opportunities to find a role and brand that truly match your personality and aspirations. At Ennismore, we are committed to supporting your growth and learning every day, ensuring that your work brings purpose and fulfillment to your life. During your journey with us, you will have the opportunity to explore limitless possibilities, shape your own story, and help us imagine the future of hospitality together.

Rixos Marina Abu Dhabi is a luxury hotel that delivers authentic Turkish hospitality with exceptional service standards. The hotel redefines luxury by offering a unique and unforgettable holiday experience, creating a new meaning for modern hospitality and leisure.

SALARIES AND BENEFITS

• Competitive Salary
• Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
• Vacation tickets /benefits provided by the hotel
• Medical Insurance Provided

Job Description

We are seeking an experienced and professional Captain Waiter for our operations at Rixos Marina Abu Dhabi. The Captain Waiter will be a cornerstone of our front-of-house team, responsible for delivering exceptional guest experiences while maintaining the highest standards of service excellence. This position requires a decisive professional who can manage staff effectively, coordinate seamlessly with kitchen operations, and ensure every guest leaves with a memorable dining experience.

• Greet guests warmly, manage seating arrangements, and coordinate table assignments to optimize flow and guest satisfaction
• Oversee all aspects of service, including order accuracy, timing, and presentation
• Resolve guest concerns and complaints professionally and promptly, taking decisive action to ensure satisfaction
• Coordinate communication between front-of-house and kitchen staff to maintain service efficiency and quality
• Conduct staff training sessions on service protocols, menu knowledge, and customer interaction techniques
• Monitor compliance with health, safety, and sanitation regulations throughout the dining area
• Manage reservations and special requests, communicating effectively with guests and team members
• Maintain detailed knowledge of menu items, ingredients, and wine or beverage pairings to assist guests
• Perform opening and closing duties, including station setup and inventory checks
• Provide performance feedback to team members and contribute to staff development initiatives

Qualifications

• Minimum 3 years of progressive experience in restaurant service management
• Proven leadership and team management skills with the ability to motivate and develop staff
• Exceptional customer service skills with a strong focus on guest satisfaction and experience
• Excellent communication and interpersonal skills in English; multilingual abilities are preferred
• Strong problem-solving abilities and sound judgment in high-pressure situations
• Demonstrated time management skills and ability to prioritize multiple tasks simultaneously
• Knowledge of food safety, health codes, and sanitation regulations
• Professional demeanor with strong attention to detail and organizational skills
• Ability to work flexible hours, including evenings, weekends, and holidays as required
• Experience in training and mentoring hospitality staff is preferred
• Familiarity with wine service and beverage knowledge is advantageous