Head Waiter / Head Waitress

Rotana; Dubai; On-site; AED 70,000 - 95,000; Full time

Job summary

Rotana Towers Dubai seeks an energetic Food & Beverage professional to organize and direct a team delivering high-quality service. The role is based at Towers Rotana and requires diploma in hospitality with English fluency.

You will train staff, coordinate with kitchen and cashiers, supervise shifts, and uphold grooming standards while ensuring guest satisfaction and revenue targets. On-site, GCC national preference may apply.

Qualifications

• Diploma or degree in hospitality is required.
• Fluent written and spoken English is required.
• Experience in leadership or supervisory roles is a plus.

Responsibilities

• Work in close cooperation with Kitchen and Stewarding and Outlet Cashiers to ensure smooth operation.
• Conduct regular training sessions with the assigned team in line with SOPs.
• Monitor duty schedules for the respective team.
• Ensure proper appearance and grooming of assigned employees.
• Assist with timely setup of the outlet according to meal settings and opening hours.
• Greet arriving guests and manage seating via hostess or handover.
• Maintain professional and friendly relationships with patrons.
• Be familiar with the outlet menu, promotions, and hotel policies.
• Contribute to meet and maximize monthly revenue budget for the outlet.

Skills

Fluent English

Micros familiarity

Effective communication

Planning for business

Supervising people

Supervising operations

Teamwork

Customer focus

Drive for results

Education

Diploma / degree in hospitality

Tools

Micros

Job description

Job Location: Dubai, United Arab Emirates

Work Mode: On-site

Date Posted: 8 October 2026

Job Reference/ID: JB5491830

Job Description / Role:

We are currently looking for dynamic, and self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products, with prompt, accurate and personalized service.

This position is based at Towers Rotana.

Key Responsibilities:

• Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers to ensure a smooth running operation
• Conduct regular training sessions with the assigned team in line with the departmental SOP’s
• Monitor duty schedules for the respective team
• Ensure the proper appearance and grooming of assigned employees
• Work towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours
• Handle the welcome of arriving guests and their seating through the hostess and take over, if she is not available
• Maintain a professional and friendly relationship with the outlet patrons to ensure their well-being
• Familiar with the outlets menu, promotional activities and other relevant issues concerning the outlet and the hotel
• Contribute to meet and maximize the monthly revenue budget for the respective outlet

Experience Required:

• Maximum of two years experiences in a similar role
• Previous experiences in leadership and supervisory roles are a definite plus

Education Qualifications:

• Diploma / degree in the hospitality field

Skills Required:

• Fluency in both written and spoken English
• Wide familiarity with Micros would be desirable
• Effective Communication
• Planning for Business
• Supervising People
• Supervising Operations
• Teamwork
• Customer Focus
• Drive for Results

Employment / Job Type: Full Time

Nationality: GCC National

About the Company:

Abu Dhabi headquartered hotel management company and one of the largest homegrown operators in the Middle East and Africa. Founded in the 1990s, Rotana manages properties under Rotana Hotels and Resorts, Centro, Rayhaan, Arjaan, and Edge, covering business hotels, resorts, and serviced apartments across the Gulf, Africa, and Eastern Europe.

Company Industry: Hospitality

Department / Functional Area: Food & Beverage

Closing Date: Not mentioned (apply as soon as possible)