Head of Workplace Experience & Concierge Services

Macro; United Arab Emirates; Sur place; AED 260 000 - 400 000; Plein temps

Résumé du poste

Macro is seeking a Senior Workplace Experience Manager to lead and coordinate all workplace experience, hospitality, front-of-house, concierge, and soft service operations across a premium executive environment in the UAE.

The role requires extensive experience managing multiple service providers, strong stakeholder management, and a track record in delivering world-class workplace experiences for C-suite and VIP stakeholders.

Qualifications

• Significant experience managing workplace experience, hospitality, or soft services within premium corporate headquarters, luxury hospitality, government, or high-profile environments.
• Proven experience managing multiple service providers and outsourced service contracts.
• Strong understanding of executive workplace operations and C-suite support requirements.
• Experience managing hospitality, food and beverage, concierge, reception, and front-of-house services.
• Strong stakeholder management and customer service skills.
• Experience developing and managing KPI and SLA frameworks.
• Excellent communication, presentation, and leadership skills.
• A passion for service excellence and creating outstanding workplace experiences.

Responsabilités

• Lead the delivery of workplace experience services across the headquarters environment.
• Ensure executive offices, boardrooms, meeting spaces, client-facing areas, and premium workplace environments are maintained to the highest standards at all times.
• Oversee meeting room readiness, executive support services, hospitality arrangements, and workplace presentation standards.
• Ensure seamless support for C-suite executives, VIP visitors, and key client meetings.
• Develop and maintain workplace experience standards, operating procedures, and service protocols.
• Manage all soft service providers, including cleaning, hospitality, concierge, waste management, landscaping, pest control, and specialist vendors.
• Monitor supplier performance against KPIs, SLAs, and workplace standards.
• Conduct audits, inspections, quality reviews, and customer experience assessments.
• Lead supplier review meetings and service improvement initiatives.
• Develop corrective action plans and ensure successful close-out of service issues.
• Maintain exceptional standards across workplace presentation, cleanliness, hospitality, and customer-facing services.
• Conduct routine inspections of executive areas, meeting rooms, washrooms, reception areas, dining facilities, and other premium spaces, supported by a team of Guest Relation Hosts.
• Support operational mobilisation, transitions, and service enhancement initiatives.
• Ensure compliance with all health, safety, environmental, and operational requirements.
• Build strong relationships with client stakeholders, executive assistants, workplace teams, and service providers.
• Act as the primary escalation point for workplace experience and soft services matters.
• Support governance meetings, operational reviews, and business performance reporting.
• Present service performance updates and continuous improvement initiatives.

Connaissances

Workplace experience

Hospitality management

Vendor management

Stakeholder management

C-suite support

Description du poste

Macro is seeking a Senior Workplace Experience Manager to lead and coordinate all workplace experience, hospitality, front-of-house, concierge, and soft service operations across a premium executive environment in the UAE.

The role requires extensive experience managing multiple service providers, strong stakeholder management, and a track record in delivering world-class workplace experiences for C-suite and VIP stakeholders.