Head of Support Operations — AI Docs & Dashboards

Ethos; Dubai; On-site; AED 292,000 - 416,000; Part time

Job summary

Ethos is seeking a Head of Support Operations to lead the design and refinement of AI-assisted customer outcomes. This remote role emphasizes turning messy usage data into trusted executive-style deliverables such as health-score dashboards, renewal forecasts, and escalation playbooks.

Flexible, 5–20 hours per week, starting ASAP. The ideal candidate has 4+ years leading customer success or support operations for B2B SaaS or services, with outstanding document, spreadsheet, and slide

Qualifications

• 4+ years owning customer success or support operations for a B2B SaaS or services organization.
• Proven ability to translate messy support and usage data into quarterly business review decks and escalation runbooks.
• Expert-level document, spreadsheet, and slide craftsmanship with excellent written communication.

Responsibilities

• Own health-score models and renewal forecasting.
• Translate data into quarterly business review decks and escalation runbooks trusted by executives and customers.
• Craft professional documents, spreadsheets, and slide decks with meticulous attention to detail.

Skills

Customer success

Support operations

Data analysis

Documentation crafting

Job description

Ethos is seeking a Head of Support Operations to lead the design and refinement of AI-assisted customer outcomes. This remote role emphasizes turning messy usage data into trusted executive-style deliverables such as health-score dashboards, renewal forecasts, and escalation playbooks.

Flexible, 5–20 hours per week, starting ASAP. The ideal candidate has 4+ years leading customer success or support operations for B2B SaaS or services, with outstanding document, spreadsheet, and slide