Patient Service Executive

Careers at UAE; Dubai; On-site; AED 70,000 - 90,000; Full time

Job summary

Careers at UAE is seeking a Patient Service Executive in Dubai. The role entails taking care of patients right from their initial call to the completion of their medical checkup, advocating for their rights, and ensuring outstanding customer service.

Applicants must be graduates with at least 3 years’ experience in a hospital environment, possess exceptional communication skills, and be proficient in basic technology applications.

Qualifications

• Graduate in any discipline.
• Minimum 3 years’ experience in handling patients in a hospital environment.
• Proficient technology application skills; Basic MS Office (Word, Excel, & PowerPoint).
• Exceptional interpersonal skill and professional communication.
• Patient focused and service-oriented.
• Efficient organizational skills under pressure.
• Excellent command of oral and written English.

Responsibilities

• Take care of patients from their call to the end of their medical checkup.
• Advocate for patients’ rights and responsibilities.
• Develop and maintain customer feedback procedures.
• Visit inpatient ward patients daily.
• Communicate information to front office staff and physicians.
• Ensure outstanding customer service.

Skills

Interpersonal skills

Problem-solving

Communication skills

Organizational skills

Technology application skills

Customer service

Education

Graduate in any discipline

3 years’ experience in hospital environment

Tools

MS Office (Word, Excel, PowerPoint)

MS Outlook

Internet Explorer

Job description

Patient Service Executive

Job Description

• Take care of the patients from the time they call till they finish their medical checkup and go back.
• Advocates patients’ and their families’ rights and responsibilities, confidentiality, information and education.
• Develop and maintain the feedback/complaint procedure for customers to use and receive redressal.
• Visit inpatient ward patients on daily basis.
• Should be capable of solving problems, effective communication strategies and conflict resolution.
• Communicate all information to front office personnel and Physicians regarding Patient.
• Greets patient or/and their family and find out the nature of their service requirement clearly over phone.
• Depending on the same block appointments with the concerned specialists/consultants so that the Customer will not have any hassle in completing their hospital visit.
• Provide information to assist patient or refer them to appropriate contacts, either in the organization or elsewhere as per the Physicians directions.
• Expedite flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment.
• Provide information about medical insurance coverage to patients.
• Keeps accurate records of discussions or correspondence with customers.
• Write reports analyzing the quality of customer service.
• Performs other related duties incidental to the work described herein as and when assigned by the higher authorities.
• Comply with all OSH and infection control policies, standards and procedures and cooperate with hospital management to comply those requirements.
• Work accordance with the documented OSH procedures and instructions, specific responsibilities.
• Be familiar with emergency and evacuation procedures.
• Notifying OSH Hazards, incidents, Near misses and issues and assistance with the preparation of risk assessments, incident reports.
• Comply with Waste management procedures and policies.
• Attend applicable OSH/Infection control training programs, mock drills and awareness programs.
• Use of appropriate personal protective equipment and safety systems.
• To follow appropriate international guidelines, DHA regulations & Joint Commission International norms while treating or managing patients as well as while discharging their professional duties.

Responsibilities

• Take care of the patients from the time they call till they finish their medical checkup and go back.
• Advocates patients’ and their families’ rights and responsibilities, confidentiality, information and education.
• Develop and maintain the feedback/complaint procedure for customers to use and receive redressal.
• Visit inpatient ward patients on daily basis.
• Should be capable of solving problems, effective communication strategies and conflict resolution.
• Communicate all information to front office personnel and Physicians regarding Patient.
• Greets patient or/and their family and find out the nature of their service requirement clearly over phone.
• Depending on the same block appointments with the concerned specialists/consultants so that the Customer will not have any hassle in completing their hospital visit.
• Provide information to assist patient or refer them to appropriate contacts, either in the organization or elsewhere as per the Physicians directions.
• Expedite flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment.
• Provide information about medical insurance coverage to patients.
• Keeps accurate records of discussions or correspondence with customers.
• Write reports analyzing the quality of customer service.
• Performs other related duties incidental to the work described herein as and when assigned by the higher authorities.
• Comply with all OSH and infection control policies, standards and procedures and cooperate with hospital management to comply those requirements.
• Work accordance with the documented OSH procedures and instructions, specific responsibilities.
• Be familiar with emergency and evacuation procedures.
• Notifying OSH Hazards, incidents, Near misses and issues and assistance with the preparation of risk assessments, incident reports.
• Comply with Waste management procedures and policies.
• Attend applicable OSH/Infection control training programs, mock drills and awareness programs.
• Use of appropriate personal protective equipment and safety systems.
• To follow appropriate international guidelines, DHA regulations & Joint Commission International norms while treating or managing patients as well as while discharging their professional duties.

Qualifications

• Graduate in any discipline.
• Minimum 3 years’ experience in handling patients in a hospital environment.
• Proficient technology application skills; Basic MS Office (Word, Excel, & Power point) MS Outlook & Internet explorer skills.
• Must have an exceptional interpersonal skill, maturity, good judgment and be capable of communicating in a professional manner with diverse range of individuals; superior phone etiquette skills.
• Patient focused; service oriented; patient & understanding.
• Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining composure.
• Reliable, punctual, dependable, and responsive.
• Excellent command of oral and written English. Arabic language advantageous/desirable but not essential.